Inn Possible Lisbon Hostel

Clean, cheap, ideal hostel. You can see they are trying very hard to constantly improve also! Only has stairs inside and the halls get a bit squishy. But loved my stay

Wanted to share my experience for future guests staying to see. I booked with this hostel for July 12th-16th. On July 7th I realized no transportation was available to bring me to Lisbon in the 12th so I emailed the hostel asking to change my reservation to the 13th and informed them I would arrive around 7:30am on the 13th. The staff emailed me back telling me that it was possible to change but recommending me to keep my booking on the 12th because if I changed to the 13th my bed wouldn’t be ready until 3pm. So I agreed to keeping my booking on the 12th with the understanding that I could still come on the 13th at 7:30am and my bed would already be ready from the day before. Well I receive an email from the hostel that my reservation has been released because I didn’t show up on the 12th. I emailed back explaining the conversation I had earlier with one of the employees and explained I still needed the booking and was not sure why it got cancelled because they informed me it would be okay to come on the 13th even with my booking in the 12th. They replied back with a typical corporate response of they followed all their policies and because the reservation wasn’t changed in the system to the 13th then it’s been released and I can make a new booking even though they’ve already charged me the first night “no show” fee. So the communication of this hostel is not clear and they are giving false information to their guests and showing no sympathy for negative situations they caused and taking no accountability for giving me false information and recommending me to keep my booking, knowing their policy doesn’t allow for that. I do not recommend staying at a place with such terrible business practices. I will attach pictures of the email correspondence for reference.