Sherina&Ronny
December 6, 2021
The location is boring. The direction to Augusta Street is more interesting. We have the jacuzzi suite. So the most expensive room. We had to wait for the room. After finishing, we had to carry our suitcases upstairs by ourselves. They knew it was my husband's birthday because I had pre-ordered decorations etc, but he wasn't even congratulated. The Jacuzzi display is loose.
The staff didn't know how the TV in the room worked. Couldn't connect using bluetooth, but the staff didn't know how to connect either. I've asked 10 times and I'm not exaggerating late check out. By the way, it costs 40 euros. But until the morning of their departure, they couldn't say whether it was possible. They do their best to be nice and friendly, but for a room of almost 400 euros per night, the service is well below par. All in all, it's not worth the money if they want to charge the price hike that this kind of service fix needs.
nice hotel
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