Hotel da Estrela - Small Luxury Hotels of the World - by Unlock Hotels

The hotel is not very big, but the rooms are adequate. The rooms are decorated in an old style, which can have a sense of nostalgia due to the building style of the hotel. It has a small restaurant which seems suitable considering the small number of rooms. Breakfasts are repetitive and lack variety every day. Unfortunately, the elevator rooms and especially the mirrors inside the elevators were not clean, and the cleaning of the elevators was not paid attention to. Of course, in addition to these weaknesses, the hotel staff are very pleasant, fluent in English, and always warmly responsive and helpful.

We were pleasantly surprised to see our suite came with a flight of steps leading down to the bed. Spacious room with a huge sofa. It would be better if the TV had a bracket that would allow it to be tilted towards the bed area. No doors for shower area and the tub was not so convenient for showering. A little difficult to shower we feel. Location was not near the eateries. Have to walk quite a bit downhill and uphill. However the staff were all super friendly and we were happy with our stay in general :) thanks a lot Hotel Da Estrela!

Traveled recently with my family to Lisbon. I was excited to stay at this hotel based upon reviews, the concept, and the fact that it is affiliated with a hospitality school, but I was disappointed in our stay. I really liked the decor, design, and concept but sadly it hasn't been kept up very well - stained walls, stained carpets, dents and dings in the furniture and walls, paint peeling on the bedroom wall from moisture, chipped desks, unhooked curtains hanging from the rods, carpet runners in the hall that trip you up, and a really sketchy door lock (old key lock, no security lock). My room door did not seem secure and could easily be rattled when locked. I did not feel comfortable at night. There were two hair dryers in the room and both tripped the circuit in the bathroom. My wife had to dry her hair in the bedroom. When we first checked in, I brought my door lock concern to the front desk and I was assured that the neighborhood was very safe and that they would have someone look into it the next day. No one ever followed up but since we were there for only a few days, I did not feel it was worth pursuing any further. Positives were... the location, a great residential neighborhood with its own charm but close enough to sites and attractions. The breakfast was fine, and everyone we met on staff was genuinely friendly and welcoming. I would consider this hotel a budget option with not a lot of frills, which is appealing, but I feel you must maintain what you do provide. This hotel still has a lot of potential but really needs some attention and care.