Sofitel Lisbon Liberdade

Nice hotel

Nice hotel, great location, amazing staff, good breakfast

Arrived to a very crowded lobby and unfriendly hostess. Room not ready at check in with no explanation, courtesy or even offer of a cocktail. After one hour given a room with a tiny window and view of scaffolding. Bellman are very polite. Nothing charming about hotel, service or room. Would not recommend or come again.

I have used Sofitel in many countries around the world and was very surprised at the experience we have experienced in Lisbon. I hate to complain having been part of the Accor Group for many years but very disappointed on our stay which is so unlike the top service we usually experience within Sofitel hotels and wider Accor group brands. Firstly on check in queued and waited patiently which is fine but then noticed another couple arrive and the check in staff rush to serve and check them in leaving us waiting for a further 15 mins. Maybe I should have put my blazer and Panama hat on to be served a bit quicker. No apology or even explanation very strange. Secondly your staff on conceige don’t seem to have time to handle your enquiries. With the exception of the Filipino staff member who was awesome and saved the day the others barely give you the time of day. Lastly and cannot believe this but ordered an ironing board and iron twice over a period of 3 hours. Nothing arrived we needed to leave for dinner and checking with the reception staff on leaving was told they could not deliver an iron or ironing board for our return to the room unless we someone was in the room for safety reasons ? Not sure how an iron plugs itself in to be dangerous on its own and no hotel in the world would give you that kind of response ? Sorry but room was comfortable and to Sofitel standard but service levels 3 star at best. Disappointed long term Accor member will not return.

This is a great hotel, on a nice tree lined street with plenty of high end stores. Staff was amazing and rooms were good size. To be honest a bit fancy for our family but we still enjoyed our stay and our kids had fun. Proximity to the subway made it easy to get around Lisbon by public transportation.

Great property in a fantastic location. Room was comfy, and the restaurant excellent for both dinner and breakfast.