Dear Lisbon - Bordalo Palace Chiado

Nice and clean. Front desk extremely helpful. Convenient location. Highly recommended

The hotel is in an excellent location. It is so central and close to so many tourist attractions. The room is clean and charming, also well sound proof. Even though there is a square outside with lots bars and restaurants, I couldn’t hear the noise much. The staff were so friendly and helpful, providing lots of local know how. When I needed to leave early in the morning for a side tour and would miss the breakfast, a staff prepared a mini-breakfast for me for next morning.

I had a reservation for the night of April 28. My flight was cancelled due to a nationwide blackout—clearly beyond my control. The hotel showed zero flexibility, refused any refund or goodwill gesture, and hid behind rigid policies. Cold, unhelpful, and completely lacking in basic decency. Avoid if you expect even the slightest trace of human understanding.

Nice stay two days Breakfast was good just need to refill sooner always waiting for restock

It was in the heart of Lisbon with great restaurants. Close to the Old Town with easy access to the New Town. It us an older building that has been well renovated. Grat high ceilings and original shutters and doors. Staff were exceptional. Breakfast was superb with a broad choice of options.

Fabulous small boutique hotel. Friendly staff and great location. Rooms are large with walk in showers and large comfy beds. Beautiful white linen and towels clean every day. The room was clean and basic. No drawers if you like drawers. We have packing cubes so wasn’t a problem. Large fitted wardrobe but you need extra hangers. Fresh water and clean glasses were supplied daily.Also tea and coffee making facilities on your room. Small seating area with two arm chairs in the room. The room was at the front overlooking the small square but the windows were sound proofed and any noise went after 12pm. Was also a little noisy in the mornings at 07.30 when the breakfast room was being prepared. This didn’t bother us but if you like sleeping in you may struggle. The breakfast was served in a small quaint room at the back with set tables and a help yourself buffet. Always fresh pastries, fruits, yoghurt. Cereals, Meats and salad. Small variations each day . Fresh juices, water, tea and coffee. Nothing was too much trouble. The hotel is great for sight seeing as near to everything. Ubers also very cheap if going further. We got one to Sintra for 20 euro. Also near the train to visit Cascais. Lots of local eateries nearby. Staff very helpful with local knowledge. We would definitely stay here again as in a great spot and small hotel.with lovely staff. Bit noisy at times but it’s an older renovated building.if you like quirky boutique you’ll love it here.