Locke de Santa Joana

The most disappointing experience of this trip: a "high-end hotel" with a superficial appearance Originally, I checked into this most expensive hotel on this trip with expectation and joy. The reason why I chose this place was because of its "comfortable environment" and "complete facilities", but after actually staying here for three days, I was extremely disappointed. The following is my real stay experience, and I hope it can provide reference for other travelers: 1. The sanitation service is extremely perfunctory and even disturbing On the first night, I vomited in the bathroom because I had a stomachache. In order not to cause trouble to others, I endured the discomfort and simply cleaned the floor myself, but there was still a peculiar smell in the bathroom. For hygienic reasons, I went downstairs to ask the front desk for cleaning that afternoon. The other party verbally agreed, but no one came until ten o'clock in the evening. At ten thirty in the evening, my companion asked the front desk again, but got a shocking response: He said "This is not a hotel" and said "It will be cleaned once every seven days" and will be cleaned before checking out. Excuse me, I spent so much money to stay in a "high-end hotel", why is there not even the most basic cleaning service? What's more, the entire booking process and the hotel's official website did not mention this. Finally, with the intervention of Ctrip customer service, the front desk reluctantly agreed to send someone to clean. However, there was a hurried and impatient knock on the door. After opening the door, I found that the person who came was the male front desk clerk just now. He had a very bad attitude and said to us as if he was holding back his dissatisfaction: "We don't have cleaning services. Since you insist on cleaning, I can only help you clean." During the cleaning process, there were constant sounds of slamming doors and tools. As two girls, facing such tone and behavior, we felt scared and wronged, and spent a very depressing night. 2. The "hotel" has no room service, and it is actually more like a long-term rental apartment This hotel has no real housekeeping department at all. All services are completed by the front desk. For example, if you need to change towels, they are also delivered by the front desk staff. But under this arrangement, you will face the embarrassing situation of overflowing trash cans and piled towels without anyone to change them. Especially when you stay for more than one day, this "service" without any cleaning will seriously affect the living experience. 3. The attitude of the front desk staff is terrible, which makes people feel scared It is particularly important to point out that the male front desk staff who was about 40-50 years old and wearing glasses on duty on the night of April 8, 2025 had an extremely bad attitude. Not only did he perfunctorily shirk his responsibilities, but he also showed obvious impatience and hostility in his language and behavior, which made it impossible for the guests to feel at ease. This is not a simple service error, but a problem that has affected the guests' sense of security and psychological feelings. Of course, the attitudes of other staff members are basically normal. I am not demanding perfect service. I just hope that the hotel can truthfully inform the service content and face the guests' problems truthfully, instead of responding with this attitude. I hope everyone will carefully choose this kind of "pseudo-high-end hotel" If you only stay for a short night, the problem may not be so obvious. But if you plan to stay for a few more days, be sure to choose carefully. Otherwise, you may face a small bucket full of garbage, towels that cannot be changed, and a front desk with a bad attitude. I hope every traveler can have a pleasant journey, instead of leaving with disappointment like me.

신생 호텔이라 인테리어가 예뻐보여 선택했던 호텔! 실제로도 인테리어가 너무 감각적이고 예뻐서 좋았고 숙소 내 주방이 있는 것도 마음에 들었어요! 냉장고도 크고 식기세척기, 오븐, 세탁기 까지 오래 머물면 좋겠다는 생각을 했답니다 다만 묘하게 공간이 애매해서 케리어 펼쳐둘 곳이 마땅하지 않더라구요 ㅠㅠ 화장실도 은근 좁아서 불편했고 샤워부스 물이 밖으로 다 세어나가서 변기랑 세면대 쓸 때 바닥이 질척거려 힘들었어요 그리고 친환경 때문인지 뭔지 청소랑 수건을 말해야만 갈아주시는데 프론트와 소통할 때 전화가 아닌 어플로 해야해서 외국인인 저는 어려웠어요 그래서 부탁할게 있을때 매번 프론트로 올라가서 물어봤답니다 ㅠㅠ 개인적으로 요청드린 것들도 잘 전달이 안되는지 결국엔 아무런 도움을 못받았구요 ㅠㅠ 사진 찍기에 좋은 호텔이고 요리해먹기 좋지만 실질적인 서비스면에서는 조금은 부족했던 것 같아요 메인 관광지와는 걸어서 20~25분 정도? 대중교통으로는 2~3정거장 정도여서 체력에 따라 선택하시면 될 듯 해요

完美的酒店，地理位置很好，衞生不錯，就是一週做一次衞生，早餐非常豐盛。有洗衣機對於旅行者來説非常太重要了

OK, relatively clean