Solano Hotel

The place is still on point because it is accessible to malls, churches and even restaurants. The only thing I didn’t like was their service. When I enter for the very first time, there are staff who will greet you warmly. It is my second time here but this time with my family. If I can remember correctly, there are 3 or 4 staff at the lobby that day. No one opens the door for us. I have a companion who is a senior citizen. We are 7 in total and carrying out bags. They didn’t offer the trolley if we needed it. But I shrugged it off. We stayed overnight here because we have a relative came from Laguna and we just wanted to checked in. There were no bath towels and the bottled water. I asked very politely for those 2 things. I even told the receptionist they can leave it there at our rooms since have some golfing and bowling to do. But to my surprise when we returned to the hotel, I checked my request was not delivered. I called for the second time and asked for it. Still not yet given. When I checked the time, it was 2300hrs no bath towels and even bottled water. I called again for the third time and the receptionist asked “what is it again Mam that you want?” It’s like all this time you didn’t know what I requested. Then I hung up the phone. I might not come back here again if their service will continue like this and definitely not gonna recommend Solano to my relatives and friends if their service will go on like that.

Big room size and bed for two persons

Thank u for the service