Sonesta ES Suites Baltimore BWI Airport

I stayed at Sonesta ES BWI, and while the room was spacious, I found roaches in the kitchen, crawling on the counter and up the wall. When I brought it up to the front desk, they were completely nonchalant and unapologetic, saying they already knew about the issue. It was very disappointing, especially since initially I thought the room was nicer than the Sonesta Suites down the street. Given the lack of concern and the cleanliness/sanitation issue, I won’t be returning.

Extremely dishonest people. First off I would like to start by saying I left the room extremely clean after a very short stay . The morning of my departure I heard a knock at the door it was house keeping I've asked them to give me a second in which they did 5 minutes later I was out about 2 hours later I'll realize I have left my watch in the bathroom. When I called the front desk I asked them to check for me they told me that it was not there I was not too far from the place so I drove back there. I was accompanied by one of the workers back to my room. The room still was not clean the bed was the only thing that was stripped I was told that they did not find a watch there. It was no shift change it was the same two housekeepers that knocked on the door earlier that day and I made sure to return my key that morning at the front desk so the question is where is my watch someone there took it, it's so sad within that short time period it was taken

I moved to Maryland 10 months ago and have been staying at Sonesta ES before my new place is ready. For the most part it has been good. The rooms are a good size, the beds are comfy and the housekeeping staff is amazing. However, the one thing that has tarnished my stay has been their maintenance man Percell . He has made my stay absolute H*ll. Every time something breaks, he refuses to fix it. 1. He followed me around the hotel grounds and threatened to fine me $250 for walking my dogs around on a leash. 2. The soap dispenser fell off the wall. I reported it to the front desk at least 5 times over the course of 4 weeks. Meanwhile, I had to use the soap dispenser off of the floor. Percell told me that it was housekeeping's job to fix it and it wasn't his job. I finally had to corner him at the front desk in front of the manager one morning for him to finally come and take a look at it. 3. The batteries on my door lock were going out. I reported it to the front desk several times over the course of 2 weeks. He refused to complete the work order and one morning the lock completely failed and i was locked out of my room. 4. I had several small spiders crawl across me while i was in bed so I requested maintenance to come and spray the window sills. I requested it a few times and was told that I needed to vacate the room for 3 days in order to spray the sills. I ended up going to Walmart and getting some spray and doing it myself. 5. The soap dispenser fell off of the wall again. I had to put in SEVERAL MORE maintenance requests. I asked him to come and fix it the same day that housekeeping was cleaning my room, as I would have already exited the room so that they could clean. I was told that he could not put the soap dispenser on the wall the same day that housekeeping was there because if they wiped the wall with a damp rag, then it had to dry for a least 24 hours before he could go in and mount it. I finally went to the assistant manager Ashley and complained. She said that they would address the issues with him. 6. The toilet clogged up. I went to the desk and got a plunger. After plunging it several times, the water in the bowl is clear, but it still isn't flushing. So, obviously, there is a clog deep withing the pipe that I cant get to. I informed not just 1, but 2 members of the front desk staff at 2 separate times on Wednesday 3/20. The maintenance man did not come on Wednesday. I used the toilet in the gatehouse for the remainder of the day, then when I realized that he wasn't coming to fix the toilet, I asked for a room key to a vacant room so that I could use the toilet during the night. I waited on Thursday until the afternoon before going down to the desk and reminding them that I was waiting for the toilet to be fixed, only to have them tell me that maintenance has already left for the day. So, I will be over 48 hours with no working toilet. How is it that the maintenance man can hold guests