Courtyard Baltimore BWI Airport

I will start with the good. The room was clean and the bed was comfortable. Now the not so good. We chose this hotel specifically because they advertised, on the website, that there was a pool, hot tub, free breakfast, and coffee in the lobby. We were visiting our grandkids, and wanted the pool so we could bring them to swim. Well, weren't we suprised when we were told that both the pool and hot tub were closed permanetly, and the clerk even mentioned that they knew it was still advertised as having them on the website. When we asked about the free breakfast, we were told if we wanted breakfast, that was an additional fee, again, some false advertising going on. When my husband went to the lobby the next morning to get some coffee, well no surprise, there was none, just a plastic jug of water. There was a coffee maker in the room with 1 pod, so we did use that. When we asked about some compensation for the false advertising, we were told no. We would not have picked this hotel, if not for the fact they advertised the pool, hot tub, and free breakfast. Oh and just to put a button on it, we went to the bar for a 12 oz bottle of beer. $7.25 for 1 beer, 12.00 for a glass of wine, we thought that was a bit steep, especially since the bar was in the lobby with no atmosphere. So, if you are just looking for a place to sleep, you'll be fine.

Great hotel! Easy access to airport! Friendly staff!! Breakfast options available

So based on reviews, I really thought that this outdated hotel was going to be dilapidated. It was not raggedy. The room and bathroom was quite clean! I will say that the balcony was not at all inviting. Dark and dirty. I understand that renovations are supposed to be happening in 2025. I really hope that they do happen and that the renos include the balconies. What made this stay most enjoyable was Jhavonte who greeted me as soon as the sliding doors opened for me to enter the lobby. There were two other co-workers that he was in a conversation with, but as soon as the doors parted he immediately stopped that conversation and greeted me with a big,beautiful smile and a bubbly persona. I encountered Jhavonte a second time and he was the same attentive smiley person that had greeted me upon my arrival. I did not see what the breakfast looked like so I cannot comment. Assuming renovations take place before June 2026, I will return.

Front desk staff was first rate. The facility is somewhat dated, dingy and shows many years of use.

Will stay again Really close to BWI, very clean & comfortable with friendly helpful staff!

The desk clerk was kind and extremely helpful. He was a mid twenties possibly and African American. I had a stressful trip he was a pleasant encounter. I wish I could remember his name.