Best Western Plus Landmark Inn

⚠️ I booked a room for my daughter, her partner, and their baby. The manager canceled it—after check-in—because I questioned how my personal data was being handled, and she retaliated. I made the reservation through Best Western’s 800 number on June 27. I specifically asked multiple times if I needed to be present for check-in. I was told no. On July 7, my daughter went to check in. After the payment was already processed the day before, I was told I needed to email a photo of my credit card and driver’s license to a Gmail address. I sent the documents to protect my daughter’s stay, but I was uncomfortable with the security of the request. I followed up by email expressing concern. I received no response. I then called the front desk directly to ask how my data would be stored or deleted. I was dismissed, spoken to with a condescending tone, and told by the general manager that she gets to decide who stays at her motel. I swore out of frustration (“F**k this”) and ended the call. Then I immediately reported myself and the incident to Best Western corporate. While I was still on the phone with corporate, the manager canceled the reservation and deactivated the room keys. When my daughter returned to the hotel at 9pm, exhausted and with her baby, she found her key no longer worked. She was told she was being removed because of my phone call—not anything she did. The manager ultimately allowed her to stay—because of the baby—and then asked to charge my card again. I sent someone from my business with my card and ID in person to make sure my daughter wasn’t displaced. This wasn’t about safety, policy, or professionalism. I had already paid. My daughter was already checked in. The manager made a personal choice to retaliate because I pushed back—first by email, then emotionally by phone—about how my private data was being handled. I’m a local licensed guide and tourism business owner. I work with visitors every day. I expect better from Best Western—and so should you. I’m following up with formal complaints to the Oregon DOJ, Attorney General, Best Western Corporate, and the property owners.

Check in took a long time, not sure why, it wasn't very busy. Carpet was sticky as if previous guest had spilled something that was not properly cleaned. Staff was not pleasant. Was only given a days notice when pool and hot tub were not working. Breakfast was okay. Still will not stay here ever again primarily due to the rude staff.

This place truly stands out with its outstanding customer service and impeccable cleanliness. You can indulge in a delicious and diverse breakfast each morning while enjoying top-notch amenities such as a pool, spa, gym, and ample parking. The serene atmosphere makes it a perfect retreat from the hustle and bustle. Plus, you can easily stroll through the charming neighborhood to explore various shops. The convenience of a nearby gas station and the beach add to its appeal. We can't wait to return to this fantastic destination!

I think I might stay at comfort inn. Just saying Well, a hot tub wasn't working and this has happened in the past. The TV shut down 3 × 1 time for almost 5 hours. There was until today when the guy came in.Blew the parking lot, but there's tons of cigarettes everywhere. There's a leaky pipe in the hallway , but they had a bucket under if it was hard to get around with the trolleys too unload and loud vehicles

A bit rundown. Staff were casual and didn’t come across as very professional.