Hotels in Euralille, Lille

Photos trompeuses sur l établissement, manque de communication à la réception, surprise taxe de séjour à payer sur place en plus de ma resa réglée en amont, déçue par la chambre, rideaux pendants, dysfonctionnements du chauffage et de la télévision le son mais pas l image , la literie médiocre, manque équipement dans la sdb pas de sèche cheveux, je ne reviendrai plus..

I must admit - seeing some less than stellar reviews, I came very close to canceling my reservation and going with another hotel. I am glad I did not. Honestly, I am not sure why there are complaints as if everyone is perfect. The hotel is great! Beds comfortable, showers clean, views beautiful. AC works nicely. Any time I asked for help - Ambre and Nicolas were super helpful. Whether changing my room due to proximity to the elevators, to just simple reservation help in the city - they did above and beyond. And every day greeted me with a polite smile. What else can one ask for? Meals - breakfast and dinner buffet is very nice, with wide variety of food. For those complaining, my recommendation - there is SO MANY DIFFERENT CHOICES! Do not concentrate on a few you did not like, concentrate on ones you did. After all, this is what buffets are about, right? CHOICES!. They even have Big Green Egg, and they smoke delicious meat on it, from sausages to salmon! Location - a great location, close to train station and walking distance to museums, park, old city. Room Cleaning - sometimes I would leave my ”Do Not Disturb” sign a bit longer. And they would still clean the room, and would not forget the turndown service - putting chocolate on a pillow, closing curtains. Loved it. All in all, I thoroughly enjoyed it. Thank you guys! Will definitely come back. I hope I get my 917 :)

The hotel is excellently located opposite the main train station where the Eurostar arrived. The area was very quiet and also within walking distance to pretty much everything we needed to see so we walked everywhere and never needed public transport. The lobby of the hotel is cosy and very welcoming and the people at reception were friendly and very accommodating. The room was nice and the beds very comfortable. We didn’t have breakfast at the hotel so cannot comment on that but we enjoyed our stay and would stay here again.

Fantastic, central location. Convenient for the stations, sights, shops, bars and restaurants. Lovely staff, clean rooms. The only reason it does not get 5 stars is because the shower head tended to lean exhaustedly against the wall. Good power and temperature though. We were there for the England rugby match and despite the pressure on availablity the room rate was reasonable. We will definitely be back! Thank you.

It is a one-bedroom apartment (STUDIO), the couple have two children (six years old, three years old), the front desk refuses to check in, saying that the hotel regulations do not allow children to stay. I told each other: Before you make a reservation, carefully read your hotel policy, clearly saying that the children are welcome to stay, what is going on. The other party is very impatient. ”With a child, safety is a problem, in case of a fire.” After that, it is necessary to ask the manager and let us wait. Twenty minutes later, a person who claimed to be the person in charge came out and said that he can now stay. The attitude is very good, but there is no explanation or apology. The above is an objective description of the facts, for those who take the child to travel. Let's talk about the hotel again, the location is good, next to the train station and the large shopping mall, about ten minutes walk from the Charles de Gaulle Square, it is very convenient to eat around. However, the traffic around the people is very large, the personnel are very mixed, and it is necessary to pay special attention to safety. There are advantages and disadvantages for taking children to travel. Hotel health is not up to standard, cleaning is not clean, it is hard to imagine European standards. Hotel hardware facilities are also general. To the hotel ***agement who might have the chance to browse this comment, please double check your hotel policies on children before making it public. Simply saying we refuse you to check in because you have two kids with you seems very rude and inhu***e. Your staff cited the reason of SECURITY to refuse the check-in of children is very ridiculous, however, this is not the point. The point is that you should publicize it in advance, instead of annoucing ”all children are welcome”but when children come, you start to say ” no, you are not welcome”.

Room not clean toilet have massive cracks shower full with moist black Door full with hair pictures available Do not go with family and kids The carpet never seen or meet vacuum cleaner If you look from the windows you find empty bottles dead birds

On the last day of our stay I had to get onto reception to clean room no toilet paper no clean towels. The receptionist said you were in your room. That's why we could not clean it, so 8 said OK my husband and I will go out for an hour. We came back and the maid was just finishing off the room. The walls had filled in holes and wood hip paper over them. The toilet no bleach down and had to use my hand wipes to clean toilet. You have to mind all the steps when getting out of toilet and bathroom, also make sure you shut your hotel door properly as it does not shut itself. The breakfast croissant were greasey, I took my own teabags. As the ones they had were mint and the coffee pod machine was filthy don't use. We stayed in room 306 avoid, as you will here very loud noise off buses, cars beeping there horns at each other every night and day. Before the pandemic we stayed in room 308 that was OK. When you try to speak to reception they don't understand you unless you speak in French. Breakfast we went for 6am and around 7am was absolutely full no seats or tables. Seats are like wood and metal tables all wonky. One of the machines were broken in breakfast area. One of the breakfast staff always swapping things round when your trying to have a quiet breakfast. Like setting bowls and hot plate up again. Say its a 2 star instead of 3 star, the microwave you can only put microwave chips on from carrefour. Lille is 4 times expensive now and beggers argue with you and follow you around till you give them money. If you don't give beggers money they try to take your bags off you and I think got the jest they are threatening you. You have to walk away from them quickly. We will never go there again.

Fabulous stay for a long weekend. This is a modern and fun hotel in a great location. It’s a great place for a weekend with mates exploring Lille. Amazing breakfast with lovely details - proper coffees, good butter, excellent pastries and fresh bread, and a deliciously refreshing fruit salad. All the food and drink we had was great quality. Staff are friendly and welcoming. The rooms were great, nice comfy beds, lovely bedding and decent showers. I would like to see some more surfaces or storage for personal items in the rooms. In room tea and coffee making facilities would be nice too. This hotel would not suit everyone due to the lively late night music, but we loved it. Every night started with cocktails in the bar before going out to explore. We would definitely return again. We loved Mama!

Les fenêtres sont pas isoler il font passer un froid de ouf

Breakfast is average, the twin bed turned out to be a sofa bed, but the sleeping is very comfortable, very close to the train station, not far from the big shopping mall, parking for 8 euros, a good choice for business travel