Kauai Palms Hotel

Guests praise the clean, comfortable room and friendly staff. The convenient location near the airport and dining options is appreciated.

I had booked a package deal that included this hotel. Let me start by saying the front desk worker was incredibly sweet and really apologized for their mistake. Big mahalos to her. The female manager, however, was extremely rude and condescending and never even apologized. We had booked a queen bed and got a double. We complained because we paid for a queen bed and this bed was clearly not that. This was our anniversary trip. I was told by the manager on the phone that it WAS in fact a double bed and she was there when it was purchased. Had she offered any kind of apology or a solution, I would've understood that it was a mistake and that we couldn't be moved because they were sold out. However, she insisted we were wrong, and that it was a double bed, so I had to literally go to ACE hardware down the street, buy a tape measure and prove her wrong (this whole process ate over 2 hours of our trip btw). She then sent down her front desk worker to take a video because we weren't believed. When she realized she was wrong, she didn't apologize but continued to be condescending saying things like "my dear" and "as I've already explained". I've worked half my life in the service industry and this was disgusting behavior from a "manager". Also VERY embarrassing that she was there when it was purchased and couldn't tell the difference between a double bed and a queen bed. So, she was either lying to us or isn't exactly an expert in her field.... Bottom line: we did not get the bed we paid for, had to deal with an extremely unprofessional and moody manager, and was told by said manager that we either stay in the room and pay full price or go find somewhere else and we had 15 minutes to decide. Being that it was 7:00 on a Friday night, we didn't have many options that wouldn't have been a huge price increase for last minute. She had no shame and no compassion. We are also kama'aina and two teachers from Oahu on an anniversary trip which I tried to explain. No aloha, no empathy, no interest, nothing. Save your money and go somewhere else. The hotel itself is cute and convenient, but it's not worth it to be lied to and then spoken to in the way that we were.

What a great place to start a vacation, close to the airport, quiet, comfortable, super easy after hours check in . The property manager is the best, very knowledgeable in Hawaii history and has a nice little collection of artifacts on display .