Schloss Lieser, Autograph Collection

we went to have a cup of coffee, at entrance we were obviously rejected, hotel is full, where the terras (sign at the road) said open. They were unfriendly and the lady at the desk made it very clear that we were not welcome. (was it our clothes??) Although most of our friends are doctors. I don't think I will make any reservations here.

My wife and I stayed at this hotel two years ago and it was a wonderful experience. We loved the moselle region and this hotel in particular. We returned to this hotel all the way from singapore, and the experience was completely different. The hotel was at capacity, it seemed due to a wedding, and the hotel was shockingly understaffed for this. it was impossible to get reasonable service at the hotel due to this. Most of the staff were trying their best and I couldn’t really fault them for the hotel management accepting so many bookings without the required staff. Felt quite sorry for the staff working there. One particular front desk person however was shockingly rude when I raised a specific service issue with him. His position pretty much seemed to be not to expect better service at this hotel. I wrote to the GM after checking out detailing our experience. Got a reply from someone at the hotel acknowledging everything I had raised and apologising… and well that was it. He invited us back to the hotel for a better experience next time - yes that really makes a great deal of sense when we live literally 10,000km away!! Here’s a piece of advice to this hotel’s GM: if you haven’t got adequate staff, don’t fill your hotel up to capacity and deliver a poor experience to your guests! it’s quite simple really. I am a Marriott titanium member and always try to stay at Marriott hotels. But never again at this one. The Moselle valley is incredibly beautiful with fabulous wine. But there are loads of hotels around here. I wouldn’t recommend this hotel to anyone.