Complejo Ecoturistico Rancho Cielo

Guests praise the cleanliness and spaciousness of the rooms. The location near the airport is convenient. The owner's excellent customer service is appreciated.

Warning: Deceptive Practices at Complejo Ecoturistico Rancho Cielo I booked a prepaid room for my father through ******* at Complejo Ecoturistico Rancho Cielo, expecting a smooth experience. Unfortunately, upon arrival, he was charged the full price again, with the staff denying any record of his reservation. Ironically, they had sent a message via WhatsApp earlier confirming the booking. Despite presenting this evidence, they refused to provide a receipt or acknowledge their error. To add insult to injury, they imposed an unexpected $103 charge for a brief airport transfer—less than a mile away and under 10 minutes—which was never disclosed upfront. When questioned, they declined to refund this exorbitant fee. Moreover, the property is misrepresented as a hotel. In reality, it’s a private residence operating under the guise of a hotel, lacking the standards one would expect. Buyer beware: This establishment engages in misleading and unscrupulous practices. I strongly advise against booking here to avoid potential scams.

Felt like home away from home. Very clean. Convenient only a 6 minutes drive from the airport (STI). The host Jose is great. The rooms and bathrooms are super clean. It is a very safe place and very quiet. I would recommend it to everyone, from individuals to families. We were treated like family in this place. Will definitely come back and stay.