I usually rarely comment on the hotel experience, but this time I really like the platform and this hotel! First of all, I am traveling with friends this time. Due to the change of itinerary, I temporarily modified the reservation. There are three riverside twin rooms and one double suite. When I checked in, I found that the suite was obviously different from the one advertised in the pictures on the platform, and the room area was obviously different. He said that there was a twin bed and a queen bed in each room, and there was no living room at all. At that time, he communicated with the hotel front desk and pointed out (including that the barbecue grill outdoor tables and chairs advertised in the twin room were obviously misguided), and the two beautiful women at the front desk directly They asked us to cancel the order. Considering that my friend had moved his luggage into the room to avoid trouble, we agreed to change it to a twin room with an area of 25 square meters. After checking in, I went to my friend's twin room to check it out. The door to the partitioned bathroom opened directly from the room bed. 60cm away, the hotel's design is really talented (including the three doors of the suite in a T-shaped position). When we returned to the hotel for dinner, the power went out and people were trapped in the elevator. There was not even a basic apology... for this facility The management and service attitude are rare for me when I stay in a hotel in recent years. At least when I checked in, I pointed out that the hotel's promotional pictures were inconsistent with the actual situation. To this day, when I review the hotel, it still has not taken the initiative to correct it, which is malicious and misleading; although it is newly opened ( My original intention of booking was for the new facilities and strong service awareness), but I also hope that Ctrip will verify the hotel facilities on the platform to avoid misleading consumers!
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