chilegirl40
April 22, 2023
Firstly, when you walk in the lobby you see a 100% smoke-free hotel sign, then you are hit with a horrible ashtray smell. The front desk person was as professional and helpful as my cat. There are no elevators in this place, only stairs to get into the building and stairs up to all the floors. We had several heavy suitcases apiece, and there was no way we were going to get them lugged up those stairs! Our room wasn't ready, so we had to come back several hours later, only to find out, it too, smelled like smoke. The whole place just felt dirty and gross. We canceled our reservation and left. We found another hotel over in the hamburg area that was MUCH nicer and not so sketchy.