DoubleTree Suites by Hilton Lexington

This hotel was amazing. We stayed here for our family reunion. Can tell the hotel was newly remolded very well. A few reunion organizers arrived early but the front desk receptionists was very friendly and they immediately became a family favorite even before majority of the family arrived. The bartender Ro was great the entire time, Thanks for helping us with the tv’s Ro. The food and drinks were fantastic. On Saturday we had our banquet in the main room. The food…. what can I say besides amazing. Not often do you get food on this level of taste from a hotel banquet. The food manager Hayden made sure we had everything we needed throughout the night. Muling, Meling, Tina, and Debbie all gave 5 star service. I cannot brag enough. Again thanks to the entire staff at the Doubletree Lexington for a wonderful week.

My husband and I stayed here for our honeymoon back in 2005 and then again for an anniversary weekend. I love staying here because of the inside balcony views down to the fountain and lounge area in the lobby. You can sit out on the balcony and enjoy the sounds of the piano player and chit chat of people at the bar and restaurant. And the warm chocolate chip cookies at check keep us coming back for more. The suites have a wonderful "living room" space and nice soaking tub for two. Just a very nice relaxing place to stay.

The hotel was great. Very clean and comfortable. Staff was friendly and helpful. We splurged and got the atrium view balcony room, and it was pleasant to sit on the balcony. The only disadvantage is there are no exterior windows, so the room was dark, and I had to use my phone to see what the weather was like. Breakfast was good, and the atrium restaurant was pleasant. Overall, it was a very nice stay.

As someone who travels frequently for work and is loyal to Hilton properties, I was disappointed by my recent stay at the DoubleTree Suites in Lexington, KY. I specifically chose this hotel for a long weekend trip with my family during a horse show, expecting the reliable service I’ve come to associate with the Hilton brand. Unfortunately, that was not the experience we had. I booked a room with upgraded amenities to ensure we had drinks and snacks on hand for my eight-year-old daughter. Upon arrival, the amenities were missing. I spoke with staff the next morning, who assured me this would be corrected before we returned that evening. It never was. Despite multiple reminders over the course of our 4-day stay, the issue was never resolved. At checkout, I asked for the charges to be adjusted and was told only $20 could be removed—despite the fact that the upgraded rooms cost over $20 per night. This response felt dismissive and inaccurate. Far more concerning, however, was that our SUV was broken into in the hotel’s own parking lot on the first full day of our stay. We were told the security cameras didn’t cover the area and that “security was on-site” to help prevent these issues—though in our case, they did nothing. When we reported the incident to the front desk and then to local police, we were told thefts like this happen in waves. The next day, we met another guest in the lobby whose car had also been broken into the same night. When we asked again about camera footage or follow-up, we were told the manager wouldn’t look into it until Tuesday—we checked out Sunday. There was no urgency or effort to make things right. While the hotel’s decor is beautiful and my daughter enjoyed the aesthetic and the small exterior balcony, the overall experience left us disappointed, frustrated, and frankly, feeling unsafe. It’s unfortunate, because I usually count on Hilton properties for both comfort and professionalism. I hope management seriously reevaluates how they handle both customer concerns and guest safety.