TownePlace Suites Lexington South/Hamburg Place

I've stayed at better

Nice clean room. Convenient location. Good breakfast. Only complaint was the pillows were flat. Bed was comfortable besides the flat pillows. Staff was friendly.

We have stayed here many times traveling back and forth from Ohio to Tennessee. Our first few visits were great but the last two not so good. When checking in we were not greeted with a thank you for being a Titanium Bonvoy Marriott member. Upon entering our assigned room I immediately started sneezing and coughing. It smelled stale and then realized it is a pet friendly hotel. I called the desk and the manager was kind enough to bring keys to another room which was much fresher. Ideally it would be nice if hotels had rooms that are not pet friendly so people like myself, with allergies and sensitivities would not have to ask for a room change after experiencing a reaction. Later when my husband asked about water the young woman at the desk stated we would have to pay for water. Turns out it was $3.50 a bottle! Being at the level we are at we have always been given at least 2 small bottles and more upon request. Also the breakfast was nothing like before. There were no pastries at all, not even bagged muffins, etc. Fresh fruit consisted of green bananas and green apples. This is probably a franchise location and owners have some leeway as to what is offered, but very disappointed that things have changed, and not for the better.

Though the service from the front desk and maintenance team were great, my family and I were extremely disappointed that we didn’t receive room service. Our trash was piling up, we needed fresh towels and linens, and sadly we didn’t receive room service after asking twice. A lady did come by once to clean the room, we asked if she could come by in an hour since we were getting ready, she agreed, so we promptly got ready to ensure that we were out within the hour, only to return later that evening after visiting family to find that our room hadn’t been touched. We also saw a roach which obviously reaffirmed why we wanted the room to be clean. There is also little to no parking if you arrive late. Other than these major issues, we really enjoyed the room, location, pool, & lounge, but because of those issues which definitely stuck out to my family and I, I don’t know if we would stay again or recommend this hotel.

Friendly smiling desk clerk, fresh coffee very nice room and orice