Guest User
February 17, 2024
We planned a romantic getaway to Lewes, DE for an evening out without our kids. We found Hotel Blue online and thought that it looked like a very nice place to stay and a great location to go and shop in downtown Lewes. We found the room to be very nice with attractive decor. The price was very reasonable for the winter time. Everything was very clean, the bathroom very large and spacious. We hoped to have a pleasant night staying here. Unfortunately when we got onto the bed, the bed leg broke, causing the entire bed frame to collapse. We had to heave the mattress on the floor so we could sleep, which was not very comfortable. We reported the next morning, and all that management did was give us 10% back, which was about $20.00 and told that we should have called the after hours number to report the incident, which we did not know about. We wanted to give the hotel 5 stars but feel that we should have been given at least half back if not a free stay. We took photos when we first arrived in the room and noticed later that the post was broken already and had been taped to secure the leg of the bed. This should have been noticed before hand and fixed properly. Fortunately, we were not hurt from the bed collapse. This seemed like a trivial compensation for a business that prides itself in hospitality.