Ibis Budget Koeln Leverkusen City

*The hotel's 1-star status is displayed at the entrance. Since they've accepted the fact that it's a 1-star hotel, the following may be unavoidable. *There's no elevator, so you have to carry your suitcase up to the 3rd floor by yourself *There's no hairdryer. When you tell the front desk, they say a 20€ deposit is required. 2 *I waited in the room for a hairdryer but it never came. An hour later, when I told the front desk, they said, "We'll prepare it after you bring the deposit to the front desk." *This was my first time making a deposit for a hairdryer, and also my first time being asked to bring it. ...I don't need it anymore! *This hotel cost 4700€, while the Holiday Inn near the airport where I stayed the day before cost 3000€ and had all the necessary infrastructure.

The overnight stay was good in and of itself: - 5 minutes' walk from Leverkusen Mitte train station - Clean room, towels, good light, comfortable bed - Breakfast for Ibis Budget was consistently good and sufficient Now for the negative point: The service at check-in and check-out was awful. I had checked in online with a credit card 3 days previously. However, I had not received an SMS/email with the room number and the necessary door code. Now I was there on Saturday evening at 4:50 p.m. Reception closed, check-in machine not working and no one answered when I pressed the call button. It said that reception would be open from 5 p.m., but that was not the case. Calling the hotel and sending an email were of no use. After 40 minutes of searching, I found a piece of paper with an "emergency number" on one of the rooms. The gentleman was then able to tell me the room and door code over the phone. Since I had checked in online, check-out should have taken place automatically and I should have received the bill by email. Even 2 days after check-out, no bill arrived. So I had to ask the hotel again. Conclusion: It is best to check 1-2 days before arrival whether you have received the access data for your room. If not, contact the hotel as soon as possible. It is best to do this in the morning during breakfast time, as the reception is sure to be manned then.

Our room was wheelchair accessible, there were grab bars on the raised toilet and also in the floor-level shower area with a folding seat. Air conditioning was adjustable. Very friendly and very helpful owners/staff. Breakfast was also varied and good. Thank you for the great service.