Super 8 by Wyndham Lethbridge

Location: Many reviews mention the hotel has a great location, being within walking distance to restaurants and attractions.

My friend, who is legally blind, was treated incredibly poorly by the staff and manager at this hotel and its affiliated property. She needed a room for one night before her flight. When her credit card didn’t go through, she became visibly upset and was told to go to another hotel (a $30 cab ride away). At the second hotel, I provided my credit card for authorization. About 15 minutes later, the manager from the first hotel (Super 8) contacted the second property and told them to refuse her service because she had been upset and crying. As it turns out, they also owned the second hotel they referred her to go to. They then forced her to leave, despite her being legally blind and alone in an unfamiliar area. When I called to advocate for her, the manager was extremely unprofessional and showed no empathy. She even claimed to be the owner of both hotels, which I find doubtful. This experience was shocking, unsafe, and unacceptable. I would never recommend this hotel—or any of its affiliated properties—to anyone, especially those with disabilities.

While the Super 8 in central Lethbridge offers a convenient location and outstanding staff—Ange at the front desk, housekeeping, and all team members were exceptionally friendly—the experience in the pet-friendly section of the hotel left much to be desired. The breakfast was excellent, with a wide selection of items, and overall pricing was fair. However, the $30 per night pet fee was concerning. It is charged for “extra cleaning,” yet the pet-friendly room we stayed in was far from clean or well-maintained. These rooms are located in the older exterior section of the property, completely separate from the main building, and unfortunately reek of stale urine and cigarette smoke despite being described as non-smoking. The choice to have carpet in pet-designated rooms seems questionable, as there were visible old urine stains throughout, making it uncomfortable to even walk without shoes. The furniture was outdated, broken, and in some cases chewed or falling apart. One drawer nearly collapsed when opened. The bathroom also showed neglect, with missing grout and dirty tiles. It is clear that the pet-friendly rooms are in urgent need of deep cleaning, renovation, and ideally, the removal of carpeting. While we would likely return to this hotel without pets—since the main building appeared clean, modern, and renovated—we would not choose to stay in the pet section again under its current conditions.