SFEEL Designer Hotel (Leshan Zhanggongqiao Food Street) Reviews

Response from Property: [Free parking/front desk self-service freshly ground coffee unlimited drink/ice maker on-site ice making] Thank you very much for your recognition of us~ We strive to provide the most intimate and meticulous service for every guest to bring you a valuable experience. SFFEL Hotel shows our unique charm to the guests with its non-exposed and stunning service. Your encouragement is our greatest support. We will serve every family member wholeheartedly and look forward to meeting you next time~

Response from Property: 有您陪着度過的時間不叫漫長歲月，和您一起的時光不叫虛度光陰，即便是生命中最無關緊要的頹廢，也因有您而變得無比珍貴，祝您生活愉快！

Response from Property: Dear Madam, we are not surprised to see your review. What is expected is that when you checked in, you asked us to add an extra bed or change to a twin bed to accommodate your family of three, but we did not give it to you. Expectation satisfaction. So it's not hard to guess. You booked a comfortable large bed room through Ctrip at 19:28 on May 1st for check-in on May 2nd and check-out on the 4th day. I checked in at the hotel at 16:06 on May 2, 2024, with a family of three and an 11-year-old child. When you arrive at the hotel, you will be informed whether the room will be too small to live in, and it will be clearly informed that the pictures on the Internet are consistent. If the guest cancels the order, he or she can cancel the second night for free. You told me to apply for a 2-day room card directly. After entering the room, the guest asked the room attendant to provide her with an extra bed. The Ctrip booking interface shows that there is no extra bed service, and there are no double beds for you to change during holidays. At 16:31, I received a call from Ctrip requesting a full check-out. It has been 25 minutes since the guest checked in. If the room has signs of use, it is not possible to check out for free, and a 50% penalty will be charged. If you do not accept it, the refund will not be given. The next day, the guest entered the outside line around 11 o'clock and requested to check out at 14:00, and the hotel immediately agreed. During your check-in and check-out period, there was no irregular operation or poor service, except that we did not satisfy you with 1. Extra bed, 2. Change to twin beds, 3. Free check-out. malicious negative comments. The room photos you take are the photos of the room you stayed in after you checked out. The first picture shows the room attendant cleaning basket, and the other pictures show partial details of the carpet in the public area. During your stay: Because you are traveling with children, the hotel proactively provides multiple sets of toothbrushes and slippers without the guest's request; complimentary fruits upon check-in; greetings and greetings at the front desk of the hotel are all recorded. We can understand that the traffic is not smooth during May Day and we are in a bad mood. However, when the hotel clearly stated in advance that it did not offer this item, we asked the hotel to provide this item. We are really sorry, but we did not do it. Your check-in on the same day and your request for check-out at 14:00 the next day and your check-out procedures are all services I provide you at the front desk. Our cooperative parking lot next to the hotel does not have fixed designated parking spaces. However, after you drive in, our hotel guest parking lot staff must make arrangements. However, Zhongtong cannot guarantee the same parking space. It is true that we did not solve your request, did not provide you with extra bed, change of bed and free check-out. I will also seriously reflect on my follow-up work, and I will also consult with my superiors or learn from Ctrip on how to meet the various needs of guests. Thank you for your review, and I am truly sorry that this situation has caused you any discomfort. Finally, I sincerely wish you the best and hope you will be happy every day in the future.

Response from Property: Dear guest, thank you for choosing to stay at our SFEEL Designer Hotel Leshan Zhanggongqiao Food Street Branch during your trip in the hot summer. The hotel is located at the entrance of Zhanggongqiao Food Street, Jiading South Road, Shizhong District, Leshan City, with a strategic location. It is a property building in an old city, so in the early stage of opening, the design adopted same-floor drainage and raised the bathroom 30 centimeters. Our first SFEEL Designer Hotel opened in 2017, and the one in Leshan opened in 2020. As of 2024, SFEEL Designer Hotel has opened 35 stores and is preparing to open 20 stores. The data is constantly being updated... There are not many unsafe hazards and disadvantages that you may worry about. The chairman of our brand is a well-known designer in Chengdu. He has won many awards in the hotel design industry and has been pursuing it on the road. You can rest assured that if any guest's life safety is caused by the hotel during their stay in our hotel, the hotel has the responsibility and the ability to bear the corresponding responsibility. The deluxe twin room you are staying in, of course, is the same for other room types in the hotel. If you call the rectangular stainless steel black clothes drying rod rhombus, you can definitely rest assured that there will be no sharp edges. The hotel pictures are real shots, and No risk of scratching. Thank you for your critical education on us, thank you to the guests who have supported us all the way, and even more grateful for your outspoken and unfriendly comments like yours. Be grateful and move forward. Thanks. Please forgive me if I am not humble or humble in my reply. When you check in, if you are not satisfied with the room and the room is not moved within 15 minutes of check-in, we have a free cancellation policy.

Response from Property: Dear Sir, thank you for choosing to stay at our SFEEL Designer Hotel Leshan Zhanggongqiao Food Street Branch during your trip in July. We are sorry that we did not give you a satisfactory check-in experience. Because our room was renovated from an old building, and the first floor below is a securities company, drainage on the same floor was used during the decoration, so the rooms have steps. We have a warm reminder on each step. If you added the WeChat account for the front desk when you checked in, , we will also remind you in the welcome message that the night light sensor mode is adopted at the steps at night, which will provide security for your stay. Of course, this is also the most basic infrastructure of the hotel. We will also improve the other issues you reported in our subsequent operations. Your satisfaction is the driving force of our efforts, and we will serve you wholeheartedly.

Response from Property: Dear guest, thank you for choosing and staying at our S FEEL Designer Hotel Leshan Zhanggongqiao Food Street Store. We are sorry to have brought you an unpleasant experience during your stay. Carpet problem, I have contacted a cleaning company to clean it within this month. Latex paint masters were also arranged to repair the walls at the baseboards in the lower areas. I'm really sorry about the floor drain problem in the shower room. The anti-odor floor drain used by the hotel has film inside to prevent odor, so the water will drain slowly. I'm sorry for causing you any discomfort. We take your feedback very seriously and are actively rectifying it.

Response from Property: Dear guest, we are very sorry that we did not bring you a pleasant stay experience during your stay. During your stay, you used our 499 yuan 2-night coupon to stay in 2 rooms at the same time, a superior double room. We are really sorry for causing you any discomfort. We will seriously reflect on the issues you raised and make rectifications in time. , remove the seat cushion immediately and clean it. At the same time, a training meeting was held for all service staff at the guest room front desk. Guests should not just say hello when meeting guests. If you have any questions during your stay, you can give us feedback at any time. If you are really dissatisfied with the room, we can cancel your order for free if the room is not moved within 15 minutes of check-in. But I'm sorry. It's probably because we only said hello but didn't smile. We met you many times during your stay without informing the hotel front desk or the guest room. We're sorry for causing you any discomfort. Your negative review also gives us a heads-up to reflect on the hotel's shortcomings and improve the hotel's coverage. thank you. I wish you a happy life and happiness every day.

Response from Property: Dear Sir, thank you for choosing and staying at our hotel. We are sorry that your fantasy value did not meet your expectations. Our high-end hotel is long and narrow, and the visual effect is expected to be biased. Because our hotel was renovated when this building was not built, we had to deal with drainage on the same floor because the bathroom shower room was too high, so there were 2 steps of 15 cm high stairs, so we had night light sensor equipment on the side of the stairs. We are very sorry to have brought you a very unsatisfactory experience. We do have many shortcomings and we will optimize and improve our services in the future. grateful.

Response from Property: 【☕前台自助咖啡】每次一次的相遇都是那麼的美好，下一次的相遇更加的讓人期待（✧◡✧）

Response from Property: 【免費停車場/前台自助現磨咖啡無限暢飲/製冰機現場製冰】非常感謝您對我們的認可~我們力求為每一位客人提供最為貼心細緻的服務，為您帶來超值的體驗。SFFEL酒店，以不露於外，驚艷於內的服務向客官展示我們的獨特魅力。您的鼓勵是對我們最大的支持，我們會用心服務好每一位家人，期待和您的下次相遇 ~

Response from Property: 【美食攻略不踩坑/品質服務最專業】一個肯定的眼神，一個會心的微笑，一句滿意的好評，都是對我們最大的鼓勵，一路走來，感恩陪伴~

Response from Property: If given another chance to serve you, I will be more dedicated and work harder. I think as long as Xiao S sincerely responds to you with sincerity. You will feel it and be willing to come back. Thank you very much for your stay this time

Response from Property: 【免費停車場/前台自助現磨咖啡無限暢飲/製冰機現場製冰】非常感謝您對我們的認可~我們力求為每一位客人提供最為貼心細緻的服務，為您帶來超值的體驗。SFFEL酒店，以不露於外，驚艷於內的服務向客官展示我們的獨特魅力。您的鼓勵是對我們最大的支持，我們會用心服務好每一位家人，期待和您的下次相遇 ~

Response from Property: 【免費停車場/前台自助現磨咖啡無限暢飲/製冰機現場製冰】非常感謝您對我們的認可~我們力求為每一位客人提供最為貼心細緻的服務，為您帶來超值的體驗。SFFEL酒店，以不露於外，驚艷於內的服務向客官展示我們的獨特魅力。您的鼓勵是對我們最大的支持，我們會用心服務好每一位家人，期待和您的下次相遇 ~