Guest User
November 14, 2024
This is our second visit, and it won’t be our last because my son and I absolutely love it here, especially my 8-year-old, who has been talking about this place ever since our last stay. The level of service is simply unmatched; we’ve stayed in many luxury hotels, but nothing comes close to the warmth and attentiveness of this team. Oupa, David, and Isaac are outstanding butlers who go above and beyond to make us feel welcome and cared for. My son especially bonded with Isaac on our previous stay, and we were thrilled to see him again. David, Oupa and Isaac’s kindness, patience, and enthusiasm made my son’s experience even more special. And Simon, the chef, is truly exceptional; every meal was prepared with such care and skill, it wouldn’t be the same without him. When I noticed some new faces, I was initially concerned, as our return visit was very much about reconnecting with the people who made our last stay so memorable. However, everyone was absolutely wonderful, and the kindness of the team was so evident. Renee, in particular, was a comforting presence. I was unwell during the first two nights, and she took care of everything, making sure my son and I had everything we needed. She was like a motherly figure, constantly checking on us with genuine concern, and I truly hope she’ll be there next year. Zaan was an outstanding guide, her patience and warmth with my son were incredible. Her knowledge of the reserve was unmatched, and she took the time to connect with him and make the experience come alive. As a single, busy working mom, holidays are precious one-on-one time for my son and me. He is usually very shy and reserved, but the kindness and encouragement from Zaan, Oupa, Isaac, and David brought out a happy, confident side of him that I rarely get to see. They truly took the time to engage with him, making him feel valued and special. We are beyond grateful for their kindness and dedication, and we are already looking forward to next year’s visit. This team has given us memories that will stay with us forever, and we can’t thank them enough for making this such a wonderful experience.