Dongkexinv
February 3, 2025
I'm commenting on the service! I hope the boss can see this
Hygiene: Very clean, but the disposable bath towels can be improved. It would be more useful if I bought thicker ones
Service: Very very very good!
1. After I booked the hotel, the customer service added my WeChat and sent me a route map and travel guide map, etc. They also sent me the actual video and photos of the room I booked.
2. After we arrived at the hotel and gave me the location, someone came to help us with the luggage🧳
3. After arriving at the hotel that night, I found that the air conditioning was not very hot. It was already 11:30 pm, but the front desk lady still came to help us deal with it.
4. The next day we wanted to go to the coffee shop on the top of the mountain☕️ The girl in the store said that she could take us a shortcut and even took us to the mountainside. Thank you very much.
5. When we were leaving on the third day, because we had to take a bus at the No. 1 Wind and Rain Bridge🚗, the customer service lady told us to send them a message at the time of departure. They helped to bring out the suitcases for us to facilitate our ride (thank you very much)
6. There are ethnic costumes in the lobby on the first floor for free experience and taking pictures. We took them to the room to take pictures. Very considerate
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