The Broadway Rooms

Comfortable stay Clean and comfortable with everything needed for a comfortable stay.

Not Great The rooms are accessible via a metal staircase at the rear of the building. There were a group of males hanging around our works van, and there was a distinct smell of illeagle substances. The external door was broken, and the rooms weren't very clean (we are a cleaning company travelling on business). We didn't stay, found other accommodation as we didn't feel safe.

No storage, sparse amenities, miserly management. No storage or seating in lobby, if you don`t have a car and have traveled in public transport, you are going to hang on to your luggage, standing. I was told that `normally there is storage but...`, from my experience you can make out that it is not a reliable service they provide. There is not a single seat in the lobby to wait. I am sure there is an explanation for everything but this to help customers like myself who traveled a lot to find themselves hanging around, wasting a day with the luggage, exhausted. It is above a bar and restaurant which is noisy, the road noise making it a nightmare. Again, it may not be hotel fault but the information may be useful for some. There are no wardrobes. The double bed is very small. There is no basic daily cleaning or bed-making although their off-peak rates are as high as any other hotel. They did not furnish us with replenishments although we paid for two nights. So it was just one bottle water 500ml for two of us for two nights and sparse everything else. They put everything down to sustainability although it does come across as them being miserly. The lights keep going off multiple times before you have entered the code. Client experience or business integrity didn`t come across as top on their list. This property is far away from the centre; you cannot walk anywhere other than the bus stop which is also not anywhere near the door step either. The daily rates are totally unjustifiable.

EXCELLENT CUSTOMER SERVICE Excellent customer service

Very reasonable and clean bedroom. Bathroom could do with some attention to cleaning around skirting boards but actual facilities were clean. Comfortable bed, small but good value for money. The only issue is not to stay there at the weekend, far too noisy and couldn’t sleep for the noise of the restaurant underneath my room and door banging with customers in and out.

Great all around ! Great all around !