Tru by Hilton Lehi

The pool was very cold, not heated, never have I stayed at a hotel that had an indoor pool that was that cold. We chose your location because we were including our grandchildren for a vacation which part was to swim with them. It was too cold. This was also noticed by all of the guests that we talked to who only could use the jacuzzi since it was heated. I had told the staff through text when they asked how my stay was and they said that is standard, and they only heat to a certain level. I later asked if they could get approval for us to swim at one of their sister hotels and they said that was not possible unless we were staying at their hotel. I was in the hotel business for 5 years with Quality International so I am used to situations like this. Since we were staying multiple days I was asked if I wanted my room made up each day and I said yes, 1st day it was not done, and I had to ask and it was not done until 5pm.

Front desk staff is very friendly, and helpful. Hotel is newer with good features! Excellent location if visiting salt lake area. Only issue we had was dirty floors in the room, we stayed 6 nights. Got fresh towels once, and they forgot wash clothes/floormatt. Trash got taken once also. Never made bed swept floor etc. Hotels are lower wear upkeep due to being cleaned and attended to. Weird cleaning policies don’t work. Every other day is fine for in stay cleaning as long as it happens, but the policy in place means longer term stays would never be cleaned until check out.

They were redoing the parking lot and we literally had no where to park except on this dark sketchy street then we had to walk with all our stuff super far. Breakfast was fine except the pancake maker took forever to make the pancakes. But it was okay other than that. Wasn't super amazing honestly.