Best Western Plus Kenwick Park Hotel

We have stayed in the lodges before but this was the first time we have stayed at the hotel A lovely spacious room with a great view of the garden We will be back

Stayed in lodges, was clean and new amenities Comfy bed and pillows No issues

The staff were friendly and the actual hotel was quite elegant. The grounds were amazing, and there were plenty of lovely places for photos with colourful flowers. We ate dinner in the hotel and the presentation of the food and the quality was excellent. The steak was cooked to perfection. The mushroom risotto wasn't quite as good as it had some crunchy bits of rice in it. It needed about 10 minutes longer on a slow heat, and then it would have been perfect; as it wasn't that hot either. This hotel boasts that it has a spa, swimming pool, and lots of different spa room experiences. Normally, when you use the leisure facilities connected to the hotel that you're staying in, they provide towels free of charge. Not this one. We walked over with our swimwear and room key card to be told that towels were £1 each. We explained that we didn't bring a wallet, money, or a phone to pay with. We asked if they could charge it to our room. They couldn't!! They said that you can use the one in your hotel room or walk back to the hotel reception and they'd give us them. Not helpful at all. Then, we went in to find the two foot spa's didn't work, and when I said it to the leisure centre manager, his reply was ' I know as I reported them last week'. But not a sign on them to say that they weren't working! Overall, the hotel needed a bit of a spruce up; but they made up for it with friendly staff. We paid to play a 9 hole game of golf and the staff in the golf shop was amazing.

I visit this hotel once every month due to business in the area. The bedroom was one of the best I’ve had absolutely amazing the only let down was the WiFi no internet in the area big issue for me

This was our third time and last coming here,the staff at breakfast was rude, the hotel held a prom night which we were not told about at the time of booking and also let off fireworks late at night while we were sleeping which was so loud again we were not informed of this I have a heart condition and to be woke with such a loud banging was not good so inconsiderate of them to tell us this was going to happen, also the breakfast was so dry had hard from being left under the lights and the weather being warm.

The room we were initially given felt quite dated, and unfortunately, the bathroom was not as clean as I would have expected, with several areas needing attention. Additionally, the shower head was in poor condition. Overall, the room did not match the standard portrayed in your advertised photos. For the second night, we were upgraded to a better room, which we appreciated. However, the mattress was saggy and worn out, which affected the comfort of our stay. I was quite disappointed, as I had expected Best Western to maintain a higher standard consistent with its reputation as a quality and trustworthy chain.