Oulton Hall Hotel, Spa & Golf Resort Guest Reviews
4.2/5
Very Good
47 review
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Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(47)
Positive reviews(46)
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Negative reviews(1)
Melanie
Oulton Hall Superior King Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Amazing stay with amazing staff! Booked a room for my mums 80th birthday along with dinner and a meal in the claret jug with family the following day. Everything was perfect for my mum from room to the food and the service - a special shout out to Vicki Wood and (I’m so sorry I didn’t get her name) the lady who took care of everything for us at the Claret Jug. Absolutely recommend
Guest User
Oulton Hall Classic Double Room
Stayed in Jul 2024
Couples
1 review
4.7/5
Amazing
Posted on Jul 23, 2024
Stayed the night as we were going to a wedding near by every thing at the hotel was lovely the grounds are beautiful,staff very polite and helpful,the breakfast was delicious definitely be staying again soon.
Guest User
Classic Double Room
Stayed in Jun 2024
Family
1 review
4.2/5
Very Good
Posted on Jul 1, 2024
Have stayed here 4 times in the last couple of years. Price paid is good value for setting, location, spa facilities but the rooms are definitely looking tired. Was upgraded once and there was a huge difference in the general cleanliness and decor of the room. General house and communal areas are stunning and grand but rooms under any ‘deals’ are quite basic and are very far from the reception and facilities so not so good if mobility could be an issue. Overall it ticks a lot of boxes for a familiar and convenient one night stay.
Guest User
Oulton Hall Classic Double Room
Stayed in Sep 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 15, 2023
Great experience with superb food.
Didn’t try the spa but will definitely try next time
Terry
Classic Double Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 26, 2023
Had a great stay. Very grand building and service was great.
Guest User
Oulton Hall Deluxe Double Room
Stayed in Mar 2022
Couples
2 review
4.5/5
Great
Posted on Mar 6, 2022
The service was great throughout the stay. Evening meal was really nice slightly slow but friendly staff. Breakfast was also of a good standard.
Guest User
Oulton Hall Classic Twin Room
Stayed in Oct 2023
Business travelers
13 review
5.0/5
Outstanding
Posted on Dec 12, 2023
Very good, the manager Nick is very enthusiastic
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Tabiner83
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 31, 2024
We celebrated our wedding yesterday at this amazing place. We couldn’t have asked for a better day from start to finish. Thank you to the whole team who worked so hard to make our day so special. Caroline our wedding planner, nothing was too much trouble, we couldn’t have asked for anyone better. Laura and the whole team who worked so hard throughout the day who always checked we were doing ok. Every member of staff we came across throughout the hotel said congratulations and nothing was too much trouble. Our guests loved our 4 course meal and said it was the best wedding they had been to with the best food. Our suite was stunning and the view was absolutely incredible. I wish we could do it all again. Thank you Oulton Hall, we couldn’t of picked a better place to get married
Julia U
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 28, 2024
I had an absolutely amazing experience at both the hotel and spa this last weekend with my family. This was my first time going to a spa and getting a massage and Jasmine made me feel very comfortable and relaxed. She was very helpful informing me of every step and product that she was using along the way as well as using the desired pressure. I will 100% be booking and returning with my partner very soon. Thank you Jasmine!
Sparklelina
Stayed in Jul 2024
Solo travelers
4.0/5
Very Good
Posted on Jul 14, 2024
Stayed in a superior double room & it was lovely. There was everything you could wish for in the room. The beds are comfortable & there was no noise disturbance, despite there being an event on. I am pleased to say that breakfast was not a chore even though the hotel was fully booked. The food was nice & there was plenty of choice, even for those with dietary restrictions. The staff I encountered were very polite & helpful I would definitely stay here again if I was in Leeds again.
Response from Property: Dear Sparklelina, Thank you for your fantastic review. We are absolutely delighted to hear you had a wonderful getaway and that you were highly impressed with your beautiful superior room. We are glad you found it to be luxurious, comfortable and very peaceful. Outstanding customer service is a priority for us and we are glad this was clearly evident during your stay and that you felt the service from the team was exceptional. We are also glad you enjoyed the delicious food and found it to be of a very high standard, with lots of options for various dietary requirements. Thank you for your kind comments regarding breakfast also. Guest feedback is very important to us, as we are always striving to improve, so thank you very much for your honesty and for sharing the positive experience you had. Please don't hesitate to contact us, should we be able to assist you with anything further and we hope to have the pleasure of welcoming you again.
Sarah S
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 8, 2024
What a beautiful hotel , My husband treated us for my birthday, We had a spa night away and Jasmine did my back massage & facial and it was so nice & relaxing, The room and food were also amazing and all the staff looked after us very well , Would definitely recommend, Thank you for an amazing stay !!
Response from Property: Dear Sarah, Thank you for taking the time to leave us such a glowing review. We are absolutely delighted to hear your special birthday treat stay was a huge success and that we managed to exceed your expectations from the moment you arrived. We are so pleased you were impressed with our beautiful hotel and that you were able to relax, unwind and enjoy our fantastic spa and leisure facilities. Thank you for your kind feedback regarding the impressive treatment from the very talented Jasmine, it sounds like she took great care of you and ensured you were at ease. We are also glad you approved of your lovely room and found it to be clean, spacious and comfortable. Our talented chefs strive to produce outstanding, high quality, unique dishes and we are thrilled you enjoyed the tasty cuisine and found there to be lots of delicious selection. We are pleased the food was accompanied with exceptional service from our team and it sounds like everyone went above and beyond to ensure you had a special, memorable celebration. Thank you for choosing Oulton Hall, please don't hesitate to contact us, should we be able to assist you with anything further and we hope to have the pleasure of welcoming you again.
Amanda B
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 23, 2024
What a superb afternoon we have just spent at Oulton Hall for afternoon tea. Yousef was so lovely. He made such a fuss over us all and spent time talking to my 4 month old granddaughter. Nothing was too much trouble. This was the 3rd time we have been for afternoon tea and every time it's been just delightful. I would highly recommend.
Response from Property: Good morning, Amanda, Thank you so much for taking the time to leave such a fantastic review following your recent visit for Afternoon Tea. As a return visitor, we are delighted to hear you chose to visit again with your family and that you had a charming and relaxing afternoon. We are so pleased you received a warm welcome from the team and that you found everyone to be friendly, attentive and professional. Thank you for your wonderful feedback regarding the impeccable service provided by Yousef in particular, it sounds like he went above and beyond to ensure you were well looked after and had everything you needed. We are also thrilled to hear you were highly impressed with the delicious food and that you thoroughly enjoyed the array of carefully prepared refreshments. Feedback is highly important to us, as we are always keen to improve and enhance the guest experience, so thank you for your honesty. Please don't hesitate to contact us, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
Guest User
Stayed in Oct 2024
Other
3.0/5
Posted on Oct 30, 2024
Today was supposed to be a pleasant spa day for myself and my daughter, some mum and daughter time we rarely have time for but unfortunately part of the experience didn't live up to expectations. The spa was great. the pool. treatments and staff were perfect but the service for the afternoon tea fell short. We were collected from the spa by a member of staff and arrived for tea on time. our initial response to the room was disappointment plain brown tables devoid of any dressing( a bud vase or candle would have helped lift the aura) our table had a chip out of the veneer in the middle and looked as if it could have done with a polish or at least wipe over. We were seated at a table by the waitress who had collected us and then we waited. We waited and waited. No one approached or welcomed us so after 20 minutes I went in search of help . The Maitre D' assured us he would take care of it. A further 20 minutes past until the cake stand arrived minus the tea plates,the tea and the jam and cream. After another 10 minutes the tea arrived with mugs!!! Really, afternoon tea with mugs, had we inadvertently gone to a supermarket cafe? We had to ask another waitress for cups and saucers and plates as they still hadn't arrived. Still no jam and cream we asked for these when the plates arrived. Come on Oulton Hall this is just not good enough. On a positive note we enjoyed our tea, pleasant sandwiches ,lovely scones and plenty of tea. But no one came to ask if we were happy /had everything we needed. The shine on the day was lost. Previous visits had been much better. Would we book again? I'm not sure.
Guest User
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Oct 30, 2024
Took advantage of a golf break package and this was excellent value. I took my son and thoroughly enjoyed the golf courses, driving range, pool, gym and spa. Staff were friendly and the venue was fabulous. No problems during our trip, so this is why I gave it 5 stars.
Guest User
Stayed in Oct 2024
Family
3.0/5
Posted on Oct 30, 2024
For its price it was a disappointment. Breakfast lacked variety, room was ok but lacked luxury, service was willing but nothing special. For example no offer to take my bag to my room (surely a basic in an upmarket hotel) and I could barely walk as I’d broken my toe. Lovely grounds