The Riverside

This is probably the second time in my life I’ve written a negative review as I only do so when I feel strongly about something. I’ve just travelled over from New Zealand and the negative experience at this pub has made me very grateful for the level of service we take for granted in NZ. Over there service means a friendly smile and ‘a nothing is too much trouble’ attitude - that is just the norm in New Zealand, which is why I am so shocked by my recent experience in this tourist-heavy pub. I’m visiting my elderly mother and we made a trip to the beautiful village of Lechlade to have lunch at this very pretty pub on the side of the river Thames. As we were there to enjoy the beautiful surroundings we sat at one of the tables on the waterfront and I went in to order my first British beer of the trip - which I was very much looking forward to. I ordered a half of a 3B Arkell’s and had a sip and it was delicious, so I took it outside for my mother to try and left it on the table with the slim plastic menu sheet propped up against it. The wind immediately blew the menu and beer over. Looking back it was a really unstable glass unsuitable for serving outside - very top heavy with a narrower base and the light gusts of wind were surprisingly sufficient to topple it! I was horrified so I ran into the bar with the little bit left in my glass and explained what had happened and asked if they were able to top it up in the circumstances. I had originally been served by a lovely young man and lady who had given me a taste of the beer - but this time I was met by an older larger man - who I had approached as I assumed he was probably the manager. His response was to look at me as if I was an alien - he said in an abrupt and grumpy fashion - ‘yes you can have another one but you’re gonna have to pay for it.’ That would be unheard of in New Zealand where we would’ve been met, at least, with a sympathetic response even if followed by an explanation as to why the cost of a quarter of a pint of beer was too much trouble for them to do as a courtesy. It was not just the response but the manner and attitude with which it was delivered that meant our party of 3 immediately left the restaurant without buying any more drinks or the planned lunches (which averaged £16 for a fish and chips). Such a simple thing would have avoided a very unpleasant experience for an overseas visitor and has now tarnished the reputation and standing of this pub and what would otherwise have been a lovely English pub meal in a beautiful village.

Went there for lunch and we both had ploughman's. Mine with ham and chicken liver pate for my wife. We sat out by the river where there is ample seating with excellent views. The drinks were nice and cold and the food absolutely delightful with a good sized meal as well. Everything was good and fresh and the bread rolls were crusty but light and fresh inside. Looking at other meals you could see they were ample proportions and looked good ensuring I will have the cod and chips next time. The staff were friendly and so helpful. My only small moan is the parking with disability bays requiring the same fee as others. It is not that expensive at £2.70 for three hours and I think it is done to deter drivers frustrated with an appallingly run car park on the opposite side of the river. There are better ways to do it, especially as it seems Arkles employ an outside company to manage it Lobbying the local council to sort out the other car park would be a good idea as well.

It was by the river and a short walk to town. My single room was good, plenty of tea and coffee!! Nice walks along the river.