Comfort Suites

Cleanliness and Comfort: Multiple reviews highlighted clean rooms, comfortable beds , and overall hygiene.(based on 2 reviews)

Everything was clean and the beds were comfy. Breakfast was good. (Sausage, scrambled eggs, B&G, waffles etc.) The pool and hot tub felt great but hot tub looks bad due to needing resurfaced. Would stay here again. Prove was good. The clerk was nice when checking in.

Alright. I rarely leave reviews, but I’m leaving one now, as this was an awful experience. Hope this helps you make an informed decision. We arrived at this Comfort Suites at 8:00PM this evening. We checked in, got stuff moved in, and noticed that there was hair all over the bathroom & that the sink was clogged. The hair wasn’t hair you find on the top of your hair. I’ll leave the rest up to your speculation. ;There was hair in the sink, there was hair on the counter top. There was hair on the bathroom floor. Additionally, there was hair in the shower. Upon recognize how much there was, I requested that the we be moved to a different room. I was given a key to a new room and was offered to go inspect the room. Upon inspecting the room, I found the room to be in similar condition. I used toilet paper to collect a sample of the floor’s contents, and I brought it to the front desk to show them what I found. The lady at the front desk was kind. Her name was Mayra. Mayra (and the young lady who followed her after her shift) was the only positive part of our experience. She was kind and helpful within her ability to help. After bringing her what I collected from the floor of the room they were going to move me to, I communicated that we would just stay in our room, but that it would be appreciated if they could send someone up there to unclog the sink and clean the bathroom. They sent up someone, and he fixed the sink, but he simply mopped over the hair and didn’t vacuum anything up. He spoke Spanish. I was able to communicate with him in my broken Spanish, but I’m not sure how much he understood, so we didn’t really get the help we were hoping for there. I had to quickly attend to plans in Nashville upon checking in, so I had to go, leaving behind my wife & 9-month-old. During my travels, my wife and I decided that we were going to leave and cancel our two-night booking so we could stay somewhere clean, but I wasn’t going to be able to make it back to Comfort Suites from Nashville until midnight to leave towards our new hotel. I was told at 9:30PM that if my wife & daughter weren’t out by 10:00PM, we would be charged for the first night. Per business card on the front desk, the person making this decision was Melissa Parker, the hotel’s GM. I gave Melissa, through my communication with Mayra, an opportunity to reconcile this poor experience by refunding us with both nights, but they refused to do so. I hope this review helps you make an informed decision if you book a hotel in this area. I would strongly advise against Comfort Suites in Lebanon, and I will certainly not be booking with them or Choice Privileges as a whole unless this is reconciled personally with me.