Holiday Inn Express Lebanon

The room seemed clean until I found an empty water bottle under the bed by the desk. My stay was 3 days 2 nights and after the first night my key card didn't work for my room and had to return to the front desk for them to reprogram my key card. Breakfast selections were fantastic.

I've stayed at this hotel probably 20 times over the last 7 years. It's always clean and quiet. I really appreciate being able to bring my shihtzu to this hotel since it's pet friendly. The coffee is great too.

Very clean environment with nice staff my favorite part about it was the breakfast I would definitely stay here again and would recommend.

This was a great hotel to find on my way south from Illinois to North Carolina. Picked it out of the hat and was very pleased. The rooms are sparkling clean. My only complaint about the room is that the tub is slippery on the bottom, and I was OK, but I was extremely careful, and someone who doesn’t have steady footing might be in trouble. Also, the refrigerator, which even has a little open freezer, is not nearly cold enough. I didn’t realize this until this morning when things were not very chilled. I want to especially thank Erin at the front desk who couldn’t be nicer and more helpful. Efficient, kind, good sense of humor. Just the kind of person you want to greet you when you walk in to a hotel. Frank, who I think is may be in maintenance, is also exceptionally kind and helpful. This hotel is lucky to have such a great staff. The Wi-Fi is terrible, however. Very hard to connect from the room and kept cutting out and even in the lobby it cut out.

My son was playing at a baseball tournament in Grand Park and we chose this hotel as it was a stay to play tournament. We arrived at 10 PM and staff asked if it was okay if our room had a hole in the ceiling. I asked if there was another option and they said the other room option did not have hot water. This room was booked back in February. They did not offer another hotel and did not offer a discount. My whole son‘s team was staying at this hotel. My son woke up in the middle of the night and the bed was wet due to it raining. I discussed with the front desk and was only offered a $50 discount for the “inconvenience”. This room should never have been rented due to the health hazard and the staff agreed, however they said that somebody else would have rented the room so they would give a $50 inconvenience refund, but would not comp the room for at least the first night. They did offer a different room for the second night. I was given two poor options of a room and chose the best option. The front desk Amanda was wonderful, but the assistant general manager Erin would not budge. The general manager AP never intervened. It is a health hazard to rent a room to someone with a leaking roof when it had been reserved four months in advance. I will never return to a Holiday Inn Express and absolutely never to this hotel again. Many teammates families also had issues with charges that they’re having to discuss with upper management. Bad experience.

For the price, good hotel with friendly staff.