Der Ritterhof Inn

Excellent room with a sweet balcony. Very peaceful atmosphere and great service. It was wonderful to see the desk clerk be advanced in her career. This is great management that care about the employees.

Older property, not the highest standards for room maintenance. The deodorizer, when we opened the door, its too strong & not a good smell, we opened the slider to air the room out. Walked to dinner & explored the city for a while, when we got back. It still smells like an old room. It’s an ok room but way overpriced for a room that is rather crusty. Location is fine. Walk to most restaurants & shops. The checkin process was fine. Regretting that I didn’t pay a little more for a nicer place.

These may be good people, but they did not treat us decently. Two couples of us made reservations for one night for the summer theater on Aug 19, 2024. The cut off to cancel was Aug 16. On Aug 16 we were traveling back to Spokane from Great Falls, got a call from the other couple that their elderly mother was very bad, & they could not go. I planned to call & cancel as soon as we got home, as the paperwork & phone number was there. As we got close to Spokane, I developed a physical problem, and spent most of the night in hospital ER. As soon as I could the next morning, I called them to cancel & explain what happened. Both couples of us had had a serious medical situation. We were a few hours past their cut off, but they still had two days available to rent the rooms. They refused to do any refund to us. The rooms were 175.76 and 177.51. It appears that they would rather get the income, for which they had no effort or labor, than to give a little grace in light of two legitimate serious medical issues. I have written them a letter explaining all the details & asking them to reconsider giving us a refund. They did not even answer the letter. We think they did us wrong, and would not consider staying there at all now. Sam Harding

Decent

The front desk staff were friendly and excellent to deal with.