Stoke by Nayland Hotel, Golf & Spa

We came for two rounds of golf and an overnight stay. This was our second visit. It’s a brilliant venue. The two golf courses are in excellent condition. The addition of the pizza bar on the terrace is great. Our evening meal was very nice and our breakfast set us up for the day. All the staff were attentive and friendly. Would highly recommend.

Stayed here on a two day golf break and had an excellent stay. The golf courses were very good (except the bunkers needed more sand). Hotel room was fine although a bit warm during this heat wave. Food was EXCELLENT as were the staff. Thank you to all

I stayed here for one night with a spa day booked the next day as part of the Relax and Unwind package. I will start with the positives: upon check in the receptionist was incredibly polite and kind, though at times this felt a bit OTT..and the hotel is lobby immaculately presented. Food provided in the sports bar was nice and good value, as was the breakfast the following day. The swimming pool changing facilities had ample amount of towels which you can just help yourself to, something I like because you always need more than one when at a spa. Things I think need looking at: the room was shockingly dusty in places and there were definitly parts of cleaning which needed doing more thoroughly, and the toilet brush was dirty. I've taken some photos of these but not of the latter because quite frankly it's disgusting. The room itself was lovely and spacious but the furniture is a little dated. The bed sheets had stains on them, the table also had scratch marks and the window frame had poor decorating marks too. The TV remote wasn't very effective. Despite asking for a fan there wasn't one and the air con wasn't the effective. The shower was basic and would come out boiling hot at times. As mentioned the towels provided at swimming were good but there were several lockers out of use and one out of the two non-disabled toilets was out of order. When the changing room was busy this proved to be a little inconvenient. The layout was also strange in that the sinks are situated round the other side but then the hand towels are back round opposite the toilet cubicles. Otherwise very clean and tidy. The showers in there were much more powerful and efficient than the one in the room. The swimming pool itself is standing height even at the deep end and freezing cold. The hot tub operates with a push button which seldom works and you have to get out to operate it because it's on the side wall. It was filthy at the bottom too. For my spa day staff seemed to prefer to chat to one another rather than deal with me when I arrived. I was told I'd need to pay a deposit for my gown, which is baffling as I've never had to do that at a spa before. A sunbed was reserved for me (though this wasn't necessary since it wasn't busy) but i actually moved to a different one because I was placed between two other groups and on a corner where people frequently walked past. Afternoon tea was served and the sandwiches were a little bland and stale. I had to ask for a hot tea to accompany it which is strange as afternoon tea nearly always comes with hot drinks. My treatment was a facial but I couldn't relax because the therapist spoke for most of it then when she was quiet she was very quick and firm with her massaging. There was also a lot of chatter and giggling outside and I'm sure she didn't last the full allocated treatment time. Overall I wouldn't choose to come back here and definitly disappointed considering how much I paid.