Hôtel Rachel

Traveling alone abroad, I chose Hôtel Rachel. The front desk service was excellent, and check-in was smooth. However, the next day, the hotel suddenly asked to change rooms and charged extra. I was completely panicked, as I was unfamiliar with the area. Fortunately, I booked through Ctrip, and after contacting customer service, they responded incredibly promptly! They were professional and patient, constantly reassuring me. The issue was resolved quickly, and I didn't have to change rooms or pay extra, which gave me a complete sense of security. Objectively speaking, the hotel's cleanliness and ambiance were acceptable, and the facilities were average. However, the price was certainly affordable. For a single room at hostel prices, I didn't expect much; a private place to sleep was all I needed. Ctrip is a reliable platform, and they'll cover my back when it matters. Choosing Ctrip for international travel is truly reassuring and reliable!

The hotel simply explained to me that they had rented my room to someone else even though I had booked online. No compassion or help from them. Definitely to be avoided. Obviously, no refund was issued.

The location is safe, with a supermarket nearby and the metro station less than 2 kilometers away. The kitchen hours were very limited, and the bathrooms were very dirty. The room did have clean towels and bed linens.

Good value for money, service that meets our requirements, very helpful manager