Guest User
October 3, 2024
Last summer, we came as a family to the Grand Hôtel Moriaz in Cavalière in Le Lavandou, managed by the Moriaz family. The idea of staying in a hotel-restaurant "feet in the water", with a beautiful view of the sea and located opposite a beautiful beach reserved for its guests had appealed to us. We had a very pleasant week. Since then, the hotel has lost its beach due to bad weather. Despite such a handicap, the prices have not dropped, quite the contrary. We decided to return there anyway this summer, given the beauty of the site and the memory that our vacation last year had left us. We knew that instead of a beach, only a few deckchairs (still paying) were now in very limited number on the terrace, stuck together. I had to fight to be able to have some for my family before confirming my reservation. But if, for the same price, the hotel lost its beach, it also lost its hospitality, its sense of service, and respect for its customers. One of the managers, Mr. Moriaz, pretended not to recognize me when I went to greet him on arrival, telling me that he saw a lot of people every year and that he did not remember me. How tactless... During the entire stay, he was grumpy, like the rest of his family who managed the hotel. We did not dare order anything from him, except the aperitifs that he served us in the evening with a noticeable boredom and a forced smile. More seriously, some members of the staff treated us with a total lack of respect. Two waitresses, Christelle and Lola, were very unpleasant and were in a hurry to finish their service as quickly as possible. Tired, I told them one morning that we would not have lunch at the hotel at noon; A few moments later, I heard them chatting, clearly delighted to have fewer customers to serve. What a lack of politeness and courtesy… One evening, I had an argument with one of these two waitresses, Christelle, because the dishes were coming out too quickly; we barely had time to swallow them, and she was literally throwing them on the table. I told her that we were not in the canteen and that she was very unpleasant. She went to complain to Mr. Moriaz who did not even bother to come and meet me, which is what any manager worthy of the name would have done to find out what had happened and understand why his customer was not satisfied. What a lack of consideration… It seems that the restaurant's priority was to finish the evening service as quickly as possible, as well as the lunch service. In any case, the staff plays its role perfectly: after 9:30 p.m., you are made to feel that you must leave the restaurant, and the bar is closed. It is lights out. It is a bit bitter, in the middle of August, in Lavandou… If you want to experience some festive moments in the evening, rush to
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