La Cache du Lac Champlain

This has been one of our favorite hotels in Quebec (great view on lake and golf, spacious clean rooms, amazing spa and good food, all of which you can get as a combo from time to time to relax and recharge). We have visited on several occasions even on the famous June 23rd when there was no water, the receptionist was not mentioning it as written by another unhappy client, and we were not allowed to eat in the restaurant because there were no more clean dishes according to the restaurant director even though the restaurant was full and we had called and left a message for a reservation. We still did not complain and came back on June 29 as planned to stay there for 2 nights and enjoy the spa and the restaurant as we did in 2024. This year everything was different. The problem with the water continued (no drinking water, it had to be boiled but same for the whole municipality, so no complains). Price was about 20% higher for the same package in 2025 compared to 2024 (again prices are higher everywhere so co complains). We wanted to use the 50% off birthday promotion in the spa as we did last year and that completely ruined our experience. We had to go between the spa and the reception of the hotel on several occasions and finally had to pay at the spa and restart the negotiations at the hotel so that we do not get double billed. The employee at the spa explained that they were separate unities (even though they sell you a package) and you have to deal with the spa and the hotel separately. He mentioned new owners and new practices. The billing was so complicated that only the manager Stephanie was able to understand it, explain it to us the next day and correct our bill at the hotel. She was very professional and polite and agreed that the whole experience was ruined this way. The whole service was not good, the employees were not happy and not smiling, they were short-staffed at the restaurant and the service was slow.