InterContinental Rome Ambasciatori Palace, an IHG Hotel

Seriously bad review. The room allocation for Ctrip's order was completely discriminatory. We were supposed to check in at 3:00, but we were told that there was no room. When we got the room at 5:00, we found that it was the most basic room type (we upgraded the balcony view room with a price increase). We went to the front desk to re-check the order, but they perfunctorily said that they had read it wrong and changed the balcony room. As a result, it was directly at the end of the stairwell. Ctrip followed up later. The hotel kept saying that the manager was off work and the room was full and could not be adjusted (each platform showed that there was a room). It was impossible to change the room and refund the money. Because I was with a child and dragging two large suitcases, I really felt it was inconvenient to change again. The hotel did not accept any refund or upgrade coordination from Ctrip. In addition, the whole hotel revealed a sense of discrimination. The breakfast reception doorman was the same. I felt sick after staying for three days (I have a background in studying abroad and am quite proficient in English). I am considered a half-hotel person by profession. Because the cost of business travel and personal travel is high, I am also a black diamond of Ctrip. This is the first time I have written a serious bad review. I hope to give some reference to future customers to choose this hotel. Of course, if you think I am glass-hearted, please feel free to feel it.

The breakfast quality is very good and the service is also friendly

The hotel is in a great location, quiet in a busy city. The room is a little small but fairly new. The air conditioner is very quiet and you can have a good rest.

The room is large, but the bathroom is small and you need to turn around to get around. The room was renovated and the floor is very beautiful. The hotel is high-end and exquisite in every way. Hotels in Rome are expensive, but staying at the InterContinental is worth it.

The hotel is in a good location, and the surrounding area is relatively quiet. It takes 15 to 20 minutes to walk to the Spanish Square, the Trevi Fountain and the Pantheon. It also takes about 15 minutes to take a taxi to the Vatican and the Colosseum. The hotel's service response speed is quite fast. In terms of facilities, the bedroom is relatively large, but the design of the bathroom is hard to describe. The toilet and the washbasin are next to each other, and the bathroom door is also fighting with the toilet. The design is very anti-human. Overall, it's not bad, and the price is expensive

The room is a bit small and the facilities are a bit old, but the overall service and experience are good! It's a pity that there is no swimming pool! The price-performance ratio is good, the hotel is in a good location, and the service staff is of good quality!