Lawley and Overdale Hotels with Gym

Lovely clean quiet room, all staff ok, housekeeping were very helpful. The location is excellent for visiting Ironbridge and the onsite parking is great. Only problem was there was only 1 coffee/ hot water , machine , which is right next to the toaster,and cereal's , it made that small area very busy and cramped even though the restaurant wasn't full. . But the food was hot and tasty. Second day we went earlier and didn't have to wait as long. We would definitely stay there again .

Extremely slow check-in process due to only one staff member that had to be buzzed for help as the self serve kiosk wasn’t working…. There was a very long queue by the time she cam out to which she said “oh… wow”. Whilst the room was a standard comfy, reliable Premier Inn room that’s sadly the only good thing about this stay. You don’t expect to have a “staff member” barge into your room at a very unsociable hour to “look” for a laptop that a guy said was in there. This staff member came into my room just after 5am with no knock on the door or announcement into my room to check if anyone was in there. When I literally shouted at her to stop her from entering she was almost laughing about the situation and claimed that she was helping a “guest” who said my room was HIS (surely this would have been checked on a system), worth noting that my room was opposite the fire exit and at the end of the corridor. There was very little in the way of explaining herself or who she was just a quip of “I am a staff member, honestly” as if that was sufficient in the pitch black darkness of my room. Sadly this has put me off ever using this hotel again and has but me off the Premier Inn brand as a whole. When checking out the duty manager was lovely and very apologetic, even explained that nothing had been handed over to her about any incidents happening. I was given all the details needed to complain and she very kindly explained that her manager would just dismiss it and do nothing without me complaining in a more formal manner as he doesn’t deal with verbal complaints… again very concerning! In short…. DO NOT stay at this hotel as a solo female traveller or even if you are on a solo business trip or likely to have belongings of any value.