Ben Lawers Hotel

Just home from a two night stay at the hotel.Really had a nice time room was fine nice and clean everything we needed.We ate in the hotel food was lovely and Reece on the bar and serving the food was lovely.The Scottish music on the Friday night was a bonus good time had.We ate breakfast in the hotel on the Saturday morning set us up for the day.Will definitely be back.

We decided to eat here one evening as we were staying nearby. The menu was good, clearly setting out vegan and gluten free options. The food was tasty and portions generous. Prices were very reasonable. Staff were friendly and polite. If we visited the area again we would definitely eat here.

Avoid at all costs. The worst customer service ever experienced. We got married locally at the weekend and 2 months ago booked a room for our friends to stay in. The next day they advised they didn’t need it. We had already been speaking to a lady at Ben Lawers Hotel regarding using their car park as we were originally planning on getting married at Old Lawers Village, she was helpful and advised that we may be able to use part of the farmers land next door for car parking. When our friends advised us they were not needing the room, we called up Ben Lawers Hotel and spoke to the same lady and advised we need to cancel the room and also won’t be requiring use of their car park as now had different plans. She said no problem and that was that. The night before the wedding we got a charge on our card of £150 from Ben Lawers Hotel. I called up and spoke to a gentleman (I believe this now to be Paul, the owner) and explained that we cancelled this room and I don’t understand why we have been charged. He advised all cancellations had to be put in writing and this is on our email confirmation and on their website… it’s not. Or if it is, it isn’t clear at all. Not that it being on the website even matters as this is invalid. All cancellation policies must be on written confirmations, which it is not. Just that you have to cancel 96 hours prior. We called 2 months prior. I advised I spoke to this lady and he said I would need to call back to speak to her the next day which I did. During the conversation she confirmed that the cancellation conversation did happen but miraculously can’t remember speaking about the room and she wasn’t authorised to cancel anything or refund anything. I asked for Paul to call us back who is authorised to do this, which he didn’t. I have just spoken to this lady now who told me that Paul advised he wouldn’t be calling me back as he dealt with it. Which he most definitely has not as they still have our £150 through their own fault they will not admit to. She then hung up on me. I have never once been rude or unreasonable speaking with these people and for them to hang up on a customer who they have just fleeced SCREAMS guilty conscience! We are now going through our bank to get this money back as I can’t even get through a phone call with these people without being hung up on. This could have been resolved a lot more amicably but the staff at Ben Lawers Hotel decided this was not to be. They changed their story multiple times, especially the lady we were speaking to. They honestly sound like they don’t have a clue about anything, including running their own business.