Iberostar Waves Creta Panorama & Mare

No slippers no straws because of the hotel is eco friendly also the spa has a heated javmcuzzi but 25€/1 hour and the heated pool is not heated is just an indoor pool

To say that the tour company rate this hotel as 4 stars its would be wrong, from my latest experience i would give it 5 stars. excellent staff on reception to being greeted with a smile everyday, excellent food and the hotel cleaning was excellent

We had a lovely stay at this hotel, travelling with elderly mums. Check in was long winded and after a long journey you could do without filling in forms. Surprised that the government tax is €7 per room per night and i think that paying for the safe is another cost which a four star hotel should include. The hotel grounds are lavish, we were disappointed that the Lavish restaurant was closed, this was not advertised on either the hotel website or the BA holiday website. The views were fabulous and the cleanliness of the grounds was very good. Preferred one of the quiet pools, rather than the main pool. The greek restaurant open for late breakfast or lunch was good, eating in the restaurant in the evening was very limited, with one main course to choose from plus a buffet. The snack bar on the beach done superb gyros and pizza slices. Many of the staff were extremely good, Maria by pool, John in restaurant, Sasha in the evening bar, all the above were brilliant and an assets to Iberostar. Room cleaning was okay, had much better, as glasses often not taken away. The buffet was good, lots of choice, however if the restaurant states 2130, they do not seem to replenish and often with a 2030 sitting, we missed out on dishes. The wine was horrible and we actually brought a white and a red, one night. The cocktails were good though! I would recommend this hotel.

Just had our family week in Iberostar panorama, weather was great as always in Greece.Food is very average,better in the evening , not fresh especially prawns.Hotel surroundings is lovely clean and tidy .but beach areas really need renovation.Cleaning service is terrible, even bed was not made up during the week, (only twice when sheets was changed)shower not washed during the week at all.

This hotel has an absolutely wonderful staff team from the humblest new member of staff up to and including the hotel manager and in fact they simply are one team with the ethos of being helpful, friendly, welcoming and determined to ensure every customer has an excellent holiday experience. We have just completed our 14th visit and as a traveller with a disability and mobility issues I can only say that the staff showed great consideration and empathy in ensuring these issues were secondary to having a great holiday, for which I thank them. Our accommodation was lovely, clean and comfortable, well-maintained and with great views, which most rooms have. Food was very good with plenty of choice at breakfast and dinner and lunches were more than adequate whether in the main dining room, the main pool cafe/bar or even the snacks at the seafront Star Cafe, and all served with a smile, even if they are self service. All inclusive customers could also book Zorbas restaurant once per week and/or the barbeque at Lavri's on the same basis both of which are well worth a visit. During the day there are a number of mainly salt water pools to choose from, with a variety of activities around the main pool provided by a tireless Animation Team. There are plenty of sunbeds, now with 'reservation restrictions' around the pools plus many more around the site so you will always find one , if not quite where you want it. Each pool has a nearby cafe for soft drinks and limited alcohol during the day plus there are two artificial bays where there is safe swimming and sunbeds and beach space. One such bay is below the Star Cafe with its snacks, beverages and limited alcoholic drinks. The main bar is by the Lobby, with its external balcony seating, internalseating and experienced bar staff and waiter service. It serves a wide range of local alcoholic drinks as well as somepremium ones and beverages if required. There is entertainment most evenings either on the balcony area or indoors if necessary and is usually very good. The nearby Calypso Bar stays open for a further hour until 01.00 and provides beers and cocktails as well as music and a dance floor and like the main bar is staffed by fabulous and experienced staff who add to your enjoyment. The grounds are colourful, floral and well maintained throughout the year adding to the beauty of the place. On most evenings there is entertainment in the main outdoor theatre from either a professional act or more commonly from an Animation Team of great energy who may not be professional dancers or entertainers,butyou wouldnot notice at times as they put in so much effort to get it right. Overall you can expect a lot here and you will not be disappointed providing you make use of every opportunity and see everything in an open and holistic way.