Hotel de Charme Laveno - Luxury All Inclusive

Service: The hotel is praised for its exceptional service, with staff frequently described as friendly, helpful, and attentive.

The staff are all superb and very freindly. The hotel is clean and has wonderful views of the lake. Excellent food as well.

This has the potential to be a fantastic hotel. The location is brilliant, rooms and facilities are clean, tasteful and modern and the food is broadly excellent. Staff are generally very helpful and friendly. Unfortunately it is limited by some basic issues we experienced: - Our room had hot water only in the mornings, and this was not addressed during our stay despite repeated requests. - 'Air conditioning' in our room was limited to 21 degrees by management (why?) and not changed after multiple requests, requiring us to buy an upright fan from a nearby shop at our own cost. - WiFi is terrible and intermittent and more or less missing from the pool area. - The outdoor pool area had less beds than the hotel has rooms and the linked apartments also have full access. The hotel and apartments were not full when we stayed but the outdoor pool area always was, with some guests unable to find space or having to sit in the indoor pool area. This is probably even worse in July or August. There are also some other issues that could help it reach its potential: - The outdoor rooftop pool is heated even during hottest parts of the day (in summer.) Unnecessary and would be better unheated for cooling and refreshing dips. - No poolbar, which is fine as its a small hotel and pool area. But to get any drinks requires descending and the ascending (with drinks) 2 sets of lifts or stairs over 2 floors. A better solution would be an app to order drinks for staff to bring to pool. - The restaurant is sometimes understaffed for breakfast and / or staff could be more efficient in their tasks - several times all were clearing tables and then all in the kitchen, with none available to serve. We had to wait 10 minutes to order a coffee at least twice. - Portion sizes for evening meals are often small. This can be offset against the more or less unlimited and equally tasty self-service starter food. - All guests have allocated parking in the underground car park but the car park is not very well signed, meaning that finding the correct bay for your room can take a while when checking in. - Charging for electric vehicles is available but costs. I would expect this to be gratis for paying guests.