Swan Hotel & Spa

Lovely hotel in great location. Over expensive, and the welcome we received from the receptionist was far from friendly. On the plus side the breakfast was excellent, with friendly waiting staff.

This was our 5th visit for afternoon tea, so we knew or thought we knew what to expect. We were wrong. Previously, we have enjoyed our visits ,hence returning several times, excellent service and delicious food. Sadly, this was not the case last Sunday. They no longer offer a savoury afternoon tea. The service initially was good but went downhill very quickly, Our beverages order was taken but did not arrive until a considerable time after the food, so we were left just sitting looking at it. When we asked what the delay was, we were told that it was because they were busy in the restaurant with lunches! Once they did arrive, my tea was in a scruffy stainless steel pot, not the lovely elegant porcelain some diners had, and we have enjoyed before. The sandwiches would have benefited from more filling, and some had crusts cut off. Some didn't. There was no strawberry or even raspberry jam to enjoy with the scones. Sorry, apricot and blackcurrant really doesn't cut it. Tables were left uncleared. Clearly, they were understaffed, this is a shame but should not reflect on their guests' experience. Sadly it will be our last visit, and in no way could we recommend as we have done previously.

we were a party of 3 went to swan for lunch,food was lovely i would certainly go again...if the service was improved things like waiting to take our order, wrong drinks and food being offered at tables, main course delivered and a long wait for sides. And being told by reception that they were busy but someone would come..they didn`t finally being charged for things we never had. i have to say the main the staff were polite and helpful but need more guidance

Myself and my wife had lunch yesterday 17th aug and had a lovely experience we arrived about 40 mins early and was offered hot or cold drinks which we enjoyed then had a great chicken and beef roast between us and a lemon tart to follow the whole service was lovely and every member of staff was a delight to deal with so a big thanks to them for making our stop a memorable one

The hotel is in a beautiful building and in the centre of Lavenham. We had a drink in the garden while waiting for our room. The grounds need some attention and were not very attractively planted. Our room had everything needed for a short stay. Plenty of plugs and usb access. Wi-fi is good throughout the property. The bed was extremely comfortable and bedding was lovely. The fan was definitely needed as the room was very warm with small windows. The bath was very deep and the grab rail was too high for anyone less abled. Toiletries were fabulous with a great fragrance. Had to crouch to use the mirror over the sink (I’m 5’7”). Breakfast was not a pleasant experience. I appreciate it was very busy but our server was rude on two occasions when I asked for our tea and toast, because everyone that came in after us had been already been served. Another lovely lady finally brought it and apologised - our order had got lost. With a few tweaks I would recommend this hotel.