Not really sure where to start, as there are so many problematic things with this hotel. Don't fall for the pretty pictures, it's all a facade...They spent all their effort in trying to create an image of ”style,” charging high prices while offering little substance, or anything else most need in a hotel stay... TLDR: Unsanitary room, shady business practices, false advertising, complete disregard for customer health, and horrible customer service. ROOM CONDITION/HEALTH We both woke up after our first night here with bad headaches, all stuffed up, and having trouble breathing. We weren't sure if it was because of the poor ventilation, dustiness, the rancid smell, or the nauseating perfume in the room (more on that later). My wife ended up vomiting from nausea after we left the hotel...which we did immediately, despite initially booking for several nights. If you read the reviews for the Grand Times Hotel's other location in Sherbourne (wish I had!), you'll see numerous people complaining about pungent smells and getting sick in their rooms. Apparently there's something wrong with their Air Conditioning units. It could also be the disgusting puke stench we later discovered was coming from the mini fridge. Perhaps there was black mold hidden by the pitch black paint? At first we assumed the paint colour in every room was done for stylistic reasons, but eventually realized the purpose was to conceal the poor conditions of the rooms. For a hotel trying so desperately to present itself as ”fancy” (charging $6 for bottled water??) it was surprising to see the ceiling constructed of shoddy-looking wood with large holes and gaps. HEALTH/DECEPTION Speaking of stenches, we stayed here partly because the hotel advertised itself as having ”Allergy-free rooms” and using ”Eco-friendly cleaning products.” This is the furthest thing from the truth. WARNING: If you have asthma, allergies, COPD, MCS, or any kind of respiratory condition, don't stay here! We inquired via email and phone prior to booking about whether they used fragrances in cleaning products or otherwise - on each occasion they lied claiming they did not. However, as soon as we walked into the hotel lobby we were greeted by an overpowering wave of perfume that pervades the entire hotel. Upon check-out the concierge (who was one of the staff members we initially asked) admitted they do use a defuser to spread perfume, as well as scented cleaning products in all the rooms. When we brought this up with the concierge, she merely shrugged her shoulders, and took no responsibility for wasting our time/money by deceiving us...she certainly had no concern for our health. This was unsurprising given the poor customer service experience we had upon check-in. CUSTOMER SERVICE The first concierge/manager we spoke to Sunday night kept ignoring our attempt to discuss our room requests, only saying AFTER she charged our credit card, that she didn't really understand or follow-up on said reques
Excellent
120 Reviews