Landhotel Airport-Inn

It ws Great for Frankfurt Hahn Airport

This hotel is terrible. I booked this hotel for 1 nighy because it was cheap and near the airport and I was landing late. I arrived after midnight to be greeted by a note on the door telling me to go somewhere else for the key, so I had to walk 5 minutes to another place, when I eventually got in my room the smell was bad and it was dusty, the cleanliness was awful especially in the bathroom. Near the bed there were stains on the wall that looked like blood. I had no choice but to try and sleep there but had a restless night and by 7am I had left, they told me to leave my room card in the room and just go when I left so I did. I emailed a complaint and got no reply, A few days later I emailed again and I was asked what the problem was and told that someone woukd reply on Monday, by Wednesday still nothing so I emailed and received no reply. Today I received a reply with no apology, it said that it says in the small print that you have to get the room key elsewhere, they also said I should have complained at the time. So they expected me to go back out in an unsafe area at 1am and walk 5 minutes to complain when there was only a receptionist working, they also offered me a 20% discount and haven't apologised at any point foe the cleanliness. Honestly do not stay at this hotel, I wouldn't even leave my bags in this hotel ever again let alone the thought of me staying in it, the customer service is terrible and slow and is so badly managed, they just don't care.

They NEVER pick up the phone. I called 14 times. We are staying in their other hotel and made us get dressed and walk all the way in the middle of the night just to ask them a question that could be solved over the phone. When we get to reception the blonde girl is just sitting there doing NOTHING but she does NOT pick up the phone. If you want to run two hotels with only one reception the least you can do for your guests who have no reception is pick up the phone. Besides this, they dont let you know beforehand that the check in is in a totally different hotel. So you get to the hotel at night in the freezing snow with all your luggage and just wait there forever, calling the number that they NEVER pick up. The rooms smell bad. The bedrooms are sold as “one big double bed” but in reality is two twins joined together.