Ibis Lausanne Centre

Ibis Lausanne Centre Reviews

Ibis Lausanne Centre

Rue du Maupas 20, Lausanne, Canton of Vaud, 1004, SwitzerlandView Hotel Details
Ibis Lausanne Centre
Ibis Lausanne CentreIbis Lausanne CentreIbis Lausanne Centre
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Ibis Lausanne Centre Guest Reviews

4.3/5
Very Good
46 review
Verified reviews
Location4.5
Amenities4.2
Service4.2
Cleanliness4.4
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All reviews(46)
Positive reviews(44)
Reviews with photos/video(10)
Great location(15)
Awesome stay(13)
Awesome rooms(9)
Clean and tidy(8)
Friendly owner(8)
Convenient location(7)
Negative reviews(2)
Minkyu
Double Room
Stayed in Aug 2024
Couples
1 review
4.2/5
Very Good
Posted on Sep 23, 2024
Located in a convenient transportation place from Lausanne Garre Station, it was so good to travel to Montreux and Vevey, and all the hotel staff had a kind service mind, so I had so much fun during my stay.
Response from Property: Dear Minkyu,Thank you for your wonderful feedback! We're delighted to hear that our convenient location near Lausanne Gare Station made your travels to Montreux and Vevey enjoyable. It's also great to know that our team contributed to your positive experience with their friendly service. We hope to welcome you back soon for another fantastic stay!Kind regards,Nicolas Argence - Assistant Manager
Daiva
Double Room
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 25, 2024
All amazing! Modern, clean, spacious room, very nice hotel and a good deal for the price, had all necessary toiletries, Walkable distance to the train station. I would recommend to others and come back again!
Response from Property: Dear, Thank you for your wonderful feedback. Kind regards, Nicolas Argence - Assistant Manager
5002
Twin Room
Stayed in Nov 2024
Travel with friends
3 review
4.5/5
Great
Posted on Dec 18, 2024
Nice place to stay in Lausanne centre, close to train station
Guest User
Triple Room
Stayed in Jun 2024
Family
23 review
5.0/5
Outstanding
Posted on Aug 12, 2024
the hotel is close to old town and you can walk a short distance to visit the old town. The hotel lobby and restaurant is chill and cosy. the staff was friendly and nice.
Response from Property: Dear,Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our hotel's convenient location near the old town, as well as the chill and cozy atmosphere of our lobby and restaurant. It's also wonderful to know that our friendly staff made a positive impression on you.We look forward to welcoming you back for another pleasant stay in the future!Best regards,Nicolas Argence - Assistant Manager
Tamara
Double Room
Stayed in Apr 2024
Couples
1 review
2.0/5
Posted on May 5, 2024
1. No drainage system, our bathroom flooded with bath water 2. No slippers 3. No coffee or sugar 4. No kettle 5. No complimentary biscuits or anything 6. They came at 10pm to bring us extra towels to put on our bathroom floor due to flooding; personnel knocked twice and then bulged in into our room. 7. Carpeted floor, full of dust 8. We left our card (key) in the room and cleaning staff took it, for some reason
Response from Property: Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations, and we are very sorry for the issues you encountered during your time with us.We are especially concerned to hear about the flooding in your bathroom and the challenges with the drainage system. This is not the standard we aim for, and we regret any inconvenience this caused you. We will address this matter with our maintenance team to ensure it is resolved promptly.Regarding the missing amenities such as slippers, coffee, and kettle, we apologize for any misunderstanding. Unfortunately, we only provided kettles on demand.We are also sorry for the incident regarding the towels and the way the situation was handled by our staff. This is certainly not the level of service we strive to provide, and we will address this with our team to prevent similar situations from happening again.Please be assured that your feedback has been taken seriously, and we will work on improving these areas to provide a better experience for all our guests.If you would be open to giving us another chance, we would love the opportunity to make things right during your next stay.Sincerely,Nicolas Argence - Assistant Manager
Guest User
Double Room
Stayed in Apr 2024
Couples
14 review
4.2/5
Very Good
Posted on May 31, 2024
Hotel was really nice, location was great and price is very affordable
Response from Property: Good morning,Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay, found our location convenient, and appreciated our affordable pricing.We look forward to welcoming you back for another great experience soon!Best regards,Nicolas Argence - Assistant Manager
Hugues
Double Room
Stayed in Jun 2023
Couples
8 review
4.5/5
Great
Posted on Aug 1, 2023
Very happy to have been upgraded. Rooms are decent and clean. Our room was quiet. I’d say the hotel is a bit outside the city center though, but at a very reasonable walking distance. Good price!
Response from Property: Dear Guest, Thank you for taking the time to share your experience at the Ibis Lausanne Centre. We sincerely apologize for the significant delay in our response. Your feedback is valuable to us, and we take it very seriously as we strive to continuously improve the quality of our service. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable. Best regards, Nicolas Argence - Assistant Manager
Kaccey Mayer
Double Room
Stayed in Feb 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 1, 2024
Great spot to stay in Lausanne
Response from Property: Dear Guest,Thank you for taking the time to share your experience at the Ibis Lausanne Centre. We sincerely apologize for the significant delay in our response. Your feedback is valuable to us, and we take it very seriously as we strive to continuously improve the quality of our service.We hope to have the opportunity to welcome you back and make your next stay even more enjoyable.Best regards,Nicolas Argence - Assistant Manager
VSLOw
Double Room
Stayed in Jul 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Clean and Nice
Response from Property: Dear,Thank you for your kind feedback! We're glad to hear that you found our hotel clean and nice. Your satisfaction is important to us, and we hope to welcome you back soon for another great stay.Best regards,Nicolas Argence - Assistant Manager
Guest User
Double Room
Stayed in Nov 2023
Couples
14 review
5.0/5
Outstanding
Posted on Dec 9, 2023
It was great experience
Response from Property: Dear Guest, Thank you for taking the time to share your experience at the Ibis Lausanne Centre. We sincerely apologize for the significant delay in our response. Your feedback is valuable to us, and we take it very seriously as we strive to continuously improve the quality of our service. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable. Best regards, Nicolas Argence - Assistant Manager
Anonymous User
Triple Room
Stayed in Nov 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 16, 2023
Overall was perfect
Response from Property: Dear Guest, Thank you for taking the time to share your experience at the Ibis Lausanne Centre. We sincerely apologize for the significant delay in our response. Your feedback is valuable to us, and we take it very seriously as we strive to continuously improve the quality of our service. We hope to have the opportunity to welcome you back and make your next stay even more enjoyable. Best regards, Nicolas Argence - Assistant Manager
Jair
Double Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 10, 2024
Super
Response from Property: Dear Guest,Thank you for taking the time to share your experience at the Ibis Lausanne Centre. We sincerely apologize for the significant delay in our response. Your feedback is valuable to us, and we take it very seriously as we strive to continuously improve the quality of our service.We hope to have the opportunity to welcome you back and make your next stay even more enjoyable.Best regards,Nicolas Argence - Assistant Manager
Guest User
Double Room
Stayed in Sep 2024
Other
1 review
4.7/5
Amazing
Posted on Oct 23, 2024
Convenient location, everything you need is nearby.
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Response from Property: Dear, Thank you for your wonderful feedback. Kind regards, Nicolas Argence - Assistant Manager
Guest User
Double Room
Stayed in Nov 2024
Couples
1 review
3.7/5
Posted on Dec 22, 2024
Centrally located hotel. Very complete and good breakfast. Parking is a bit cumbersome and small.
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Anonymous User
Double Room
Stayed in Oct 2024
Couples
2 review
3.7/5
Posted on Dec 1, 2024
Room not renovated, a light near the bed that did not work but room with shutter system that allows darkness (which is rare!). Very good location, close to the city center. Breakfast choice a little more limited than in other ibis but the basics were there. A little disappointed with the quality of this Ibis compared to other ibis but very correct all the same!
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