Guest User
October 22, 2024
We booked a family suite for a comfortable stay, but when we arrived at the hotel, the front desk gave us a standard room to try to fool us. After we checked in, the front desk staff did not explain why they changed the room without permission. We found that the room was different from the one we booked and paid for. We returned to the front desk to communicate again. The front desk first confirmed with us whether we had used the standard room. After we confirmed that we had not used it, we waited for a few minutes before the front desk said that the family suite was out of stock and changed us to two rooms that were closer to each other for rest. Outdated facilities
Original TextTranslation provided by Google