Art Hotel on York

Here’s a professional English translation of your message: --- I booked a stay for my friend who arrived in Australia at 11 PM. He just needed a place to sleep until 7 AM before continuing his journey. Unfortunately, there was no flexibility or assistance from the hotel. He was left standing in the street for two hours in the cold and rain. I even made an international call to the hotel management, and they told me he had to call them himself. But he didn’t have an Australian SIM card, and his international line wasn’t working. He kept trying to ask passersby for help just to get internet access — and still, the hotel staff remained completely uncooperative. On top of all this, they charged 11 AUD to the credit card without justification, and they didn’t let him in or allow self check-in until he managed to call them at 2 AM — after a night of unnecessary hardship. I also tried contacting Trip.com customer service at the same time, but unfortunately, no one responded. It was the worst night I’ve experienced — having someone in distress and being completely unable to help because of the hotel's lack of support. The attached photos clearly reflect the street conditions — no taxis, no cars, no pedestrians, and extremely cold weather. When he arrived, the door was locked, and there was absolutely no response, assistance, or support from the property.

. fantast in

Nice and comfortable place of stay. Easy access to shops or restaurants nearby.

The hotel itself is very beautiful, great location as well. However the room feels very stuffy, the balcony is locked only a small window is left open and the screen window is incredibly dusty, I don’t think it’s ever been cleaned. Also the housekeeping is very unprofessional, she came straight in without even knocking the door around 9am while we are still sleeping, just saying hello when unlocking the door. Unhappy about that.