Guest User
June 16, 2024
Well, what an experience! I had booked at table 5 weeks previous for a table for 8, Fathers Day, explaining that we needed 2 highchairs and that we would have to be eating at 1pm so that we could leave promptly as we some of our group had to go off to work. We arrived early so we could get drinks sorted, find our table get everyone sat down and ordered. When we arrived there was no highchairs and had to ask twice to get them to the table as I couldn't see them to get them myself. On the advert it was stated that dad's get a free pint, the 2 dad's had a pint of coke each, and the rest of us had water. At 1.25pm our tickets hadn't come so we could get our carverys, so had to ask what the procedure was to get fed. A member of staff gave us a till receipt and told this will have to do. So the 2 members of our party that had to go to work went 1st and joined the que, then was told rudely by a member of staff to go and sit down it's not your turn!! I re-explained that he has to leave early and that we was ideally meant to be eating at 1pm, (now 1.32pm). Enjoyed our meal, chap on the carvery was great, well mannered,chatty and welcoming. Enjoyed our meal, small criticism is it could have been hotter. Went to pay for 4 regular carverys. 1 portion of chips and a kids meal. Charged £80. Something wasn't right. Regular carvery is £13.95 but today was 14.95. Drinks were free, but then we was charged. So breaking it all down and a confrontation with 2 members of staff. I got to the correct amount. I did not dispute paying for chips and kids meal. I had an issue with the price of our carverys and getting charged for the cokes. On a normal day the price is £13.95 however on Fathers day it's £14.95. So the drink that is free is technically £1. Also very lost to find the original bill reaching £80. Honestly not sure how they came to that price unless they charged for the 2 pints of coke. Unfortunately I never managed to take a photo of the original receipt, as a member of staff took it and screw it up before I had the chance. Probably won't be going back, and if anyone does please check your receipt thoroughly. Now contemplating wether to contact traiding standards about their priceing issue.