Chateau Mar Golf Resort, Trademark Collection by Wyndham

If I could give zero stars, I would. From the moment I arrived, this hotel looked totally abandoned and neglected. The place felt like a ghost town with virtually no staff around, yet bizarrely I noticed some people who seemed to be living there long-term. The few staff members I encountered were unmotivated and unwilling to help with anything. My room was filthy and extremely poorly maintained. There was dust and grime everywhere, and even basic amenities were missing or broken. None of the lamps even had light bulbs, leaving the room in darkness. The bathroom was the worst: the toilet paper roll hadn’t even been replaced after the last guest – absolutely disgusting and unacceptable. To top it off, the fire alarm went off late at night and blared for almost an hour. I was jolted awake and had to wait forever for them to finally shut it off. It was a ridiculous late-night fiasco with no apology or explanation from management. Finally, the price was the last straw. This dump charged an outrageous amount per night for such a nightmare experience. I have never felt so ripped off by a hotel. Bottom line: stay far away from this hotel – no matter how desperate you are, it’s just not worth it.

1. They stingy with towels. 2. Balcony is very high so you have no views of anything but a cement wall. 3rd. Pool is not clean. 4. They nickel and dime you for every thing. 5. The customer service was good from Danny I think he worked overnight he was very kind. 6th RACOON TOOK OVER THE POOL.

Cancelled the reservation in person, was charged twice. Even though the receptionist said there’s no charge at their end for cancellation.

Very pleasant surprise. I stay in many hotels frequently and this girl by far stood out in very good vibes. Very friendly and helpful staff throughout. Very clean and smoke spaces. The restaurant by the pool has such excellent shrimp tacos I had to get them twice. Restaurant staff are excellent, friendly, helpful and both the lunch restaurant and tiki place have amazing food and bit hotel priced. I usually never eat in hotels but this one I’m glad I tried. Will return for sure

I had a great experience