Southern Seas

Stay Here No complaint everything was perfect the best experience .Rooms got everything we need very comfortable. Everyone in the office and house keeping very nice. got there room was perfect . My Son got some issues with the air conditioning at his room call management (after 7 pm ) she was at the property in less then 25 minutes . Right away, upgrade his room and no problem Very professional no complaints at all. We Stayed for 5 days and have a very good experience.

absolutely HORRIBLE. DO NOT GO. We have been going there for over 10 years. We loved the place because it was always clean, great location, well maintained. In the last 3 years, it has gone so downhill that it is now a health hazard and not secure at all. (go see the reviews on trip advisor). I had a RAT in my room in 2022 and when I told the manager about it, she said it was probably just a lizard and completely dismissed me. I had to go see an exterminator myself and spend not only over 150$ buying traps and help but also hours researching on youtube how to set up the trap to catch it because we could not leave and go somewhere else. I finally did catch it and brought it to HER so she could see what a horrible customer service and job this was. I then was given a discount ONLY after I had to argue with them and scream. Then, we decided to give it a last chance hoping it changed in 2023. It was an utter MESS. There was a new management which clearly doesn't care about customers nor their safety. Abby that was there was very kind and did the best she could in the circumstances, but management was absolutely terrible. The pool was closed for an entire week and only after much pressure was there a new pump installed which cleared the pool for a week (and made us realize how unsanitary the pool was for the last 3 years) but no one is cleaning it or taking care of it. The place was EMPTY in the middle of July when it is usually packed. We were told when we got there that there will be no longer any room cleaning service and we had to clean the room ourselves and not only that but we had to buy our own cleaning supplies which we did not get reimbursed for, and we had to beg everyday for fresh towels which many times they didn't have any because no one was washing anything. So we had to do our own laundry and clean the towels with our own detergent and were told we have to pay to use the washing machine!!! As for animals, we saw some rats outside but this year we had the displeasure of seeing and killing about 5 coackroches IN the apartment and one giant one when we were sleeping which by pure luck we saw crawling up the wall near our heads!!! we brought it to management's attention but they seem so nonchalant about it. there was a snake on the premises as well. To add insult to injury, they charge insane prices and now add an extra fee for additional people using the same room!!! and an extra 155$ for cleaning which we saw none of!! we were told this is the fee for the cleaning at the end of our stay but this is so beyond ridiculous as before daily cleaning was included without the extra 155$ If this all wasn't horrible enough, we did not even have any covers or sheets and we had to request several times!!! as for the beach, the beach chair are all broken. the umbrellas are in a pitiful state. We spoke to many of the familiar faces we have seen every year for 10 years and all of us had the same very disappointed view that we will not be returnin

I have been a return customer to this resort at least seven times over in the past. I have always looked forward to my stay there, and have considered purchasing a unit. No longer. First, please be aware that construction is going on at the resort with electric saws and hammering going on from 8:30 am to 4:00 pm. It looks like Beirut in the 1980s. If you are a pool person, this will bother you immensely. If you are a beach person, you won't hear it too much. When I made my reservation the month prior, there was no mention made of this. I wish that was the only issue. Upon arriving, there was garbage in the ashtray right outside our door. My sister and I unpacked, shopped for food, water and coffee at Publix, then enjoyed a late dinner out. When we got back to our room and my sister used the bathroom, we discovered there was no toilet paper to be had. At all. Nothing under the sink. None anywhere. And the office was closed, as it was around 8 pm. Lucky for us, Publix was still open and we bought our own (and weren't reimbursed later by the office). If that was the only issue inside the room, we would have been fortunate. However, next morning, our toaster didn't work. We had to go to the office to get a replacement toaster. Next issue was the air conditioner leaking so bad that the floor and kitchen mat was soaked. Water also got into the replacement toaster, as the air conditioner is right above the kitchen counter. We went back to the office for a third toaster as well as to ask them to service the air conditioner. The service man was there promptly, and seemed to have fixed the problem. But next morning, we found water leaking from the air conditioner again. I won't even mention the security light that shined right into our room at night, and went off whenever someone walked on the sidewalk past the resort. Or that our room was not cleaned once, nor were we given fresh towels. And we had to take our own garbage out and reline the can with a new bag. I'm not sure why I was assessed a $155 cleaning fee when no one cleaned our room once during our stay. I did more work at this resort than I did rest. And when I complained and asked for a discount, I was told that I would receive a return on my $60 registration fee along with a discount (with no numerical amount mentioned) the next time we booked there. I did not receive that promise in writing. The front office manager was as responsive as she could be, so I can't ding her efforts. But whoever the new management company is that is now running the resort clearly does not care one bit about customer service. It is clearly all about the dollar. I am sad to say that I likely will not be booking there again after all these years.